Technical Support Specialist
3 tygodni temu
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the technical expert providing second-line user support to a range of devices.
Key Responsibilities:
- Provide technical support to customers via various channels, including phone, email, and remote access.
- Troubleshoot and resolve complex technical issues related to radio communications technologies, body-worn cameras, and video solutions.
- Collaborate with internal teams, including product and engineering groups, to resolve technical issues.
- Develop and maintain knowledge of new and emerging technologies.
- Travel to client sites as required to resolve technical issues.
Requirements:
- Fluency in English and German language
- Strong analytical and problem-solving skills
- Minimum 3 years of experience in a technical support role
- Project management experience with multiple projects completed involving multiple stakeholders
- Significant proactive contributor to customer knowledge and success via documentation creation and improvement
- 1 or more Intermediate Level Certification
- Degree in Engineering, Computer Science, Telecommunications or similar
We Offer:
- Competitive salary package
- Yearly salary increase based on individual performance
- Yearly bonus based on company performance
- PPE (Employee Pension Plan)
- Employee Stock Purchase Plan (ESPP)
- Strong team-oriented culture
- Comfortable work conditions
- Remote work possibility
- Flexible working hours
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