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Senior Technical Support Specialist

1 miesiąc temu

Kraków, Lesser Poland Codete Pełny etat

Codete is an innovative software company that empowers tech enthusiasts to grow and thrive in a dynamic environment. With a strong focus on versatility and agility, we tackle projects from various industries, leveraging a wide range of technologies. Our team consists mainly of senior-level specialists who continuously learn and adapt.

In this role as a Senior Technical Support Specialist, you will be responsible for resolving complex technical issues escalated from our Tier 1 and Tier 2 support teams. You will work closely with customers, software developers, and other technical support engineers to provide timely and effective solutions to issues related to our products and services. Your expertise will be invaluable in troubleshooting, analyzing, and resolving software and platform issues, as well as identifying root causes and providing recommendations for long-term solutions.

We partner with a business leader in data-centric security and compliance, offering cutting-edge technology for GDPR compliance, data-flow discovery, real-time monitoring, behavior analytics, and protection across web and enterprise applications (on-prem and on-cloud) and big data environments. This solution ensures data access is restricted to a need-to-know basis, while protecting against careless and malicious abuse. The policy engine delivers row and field-level access controls, risk-based user activity auditing, and monitoring across platforms.

The key challenges in this role include:

  • Providing advanced technical support to customers and internal teams
  • Experience with Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark)
  • Troubleshooting and resolving complex technical issues related to software and systems
  • Collaborating with Tier 1 and Tier 2 support teams to escalate issues as necessary
  • Working with software developers and other technical support engineers to resolve issues and provide solutions
  • Analyzing system logs and diagnostic data to identify and diagnose issues
  • Reproducing Issues identified at the customer's site to determine the root cause
  • Developing and maintaining technical documentation, including knowledge base articles and troubleshooting guides
  • Staying up-to-date with the latest technologies, industry trends, and best practices related to advanced technical support

To excel in this position, you will require:

  • Bachelor's degree in Computer Science, Electrical Engineering, or a related field
  • At least 3 years of experience in advanced technical support or a related field
  • Strong analytical and problem-solving skills
  • Excellent English written and verbal communication skills
  • Experience with troubleshooting complex software and hardware issues
  • Knowledge of Cloud environments (Azure, GCP, AWS), and Docker/Kubernetes
  • Familiarity with programming languages such as Java, Python
  • Understanding of operating systems, databases, and networking protocols
  • Ability to work independently and collaboratively in a team environment
  • Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements

We estimate the salary for this position to be around $120,000 - $180,000 per year, depending on location and experience.