Technical Support Specialist with Advanced IT Expertise

1 tydzień temu


Kraków, Lesser Poland HCL Poland Pełny etat

Job Overview

HCL Poland offers a challenging and rewarding career opportunity as a Technical Support Specialist with advanced IT expertise.

About the Role

We are seeking an experienced and skilled Technical Support Agent to provide top-notch support for our French- and Polish-speaking customers. As a key member of our team, you will be responsible for resolving complex technical issues via telephone, email, or remote desktop sharing. Your primary goal will be to provide timely and accurate solutions, ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Provide hardware, software, and network problem diagnosis and resolution via telephone, email, or remote desktop sharing;
  • Route problems to internal support groups when necessary;
  • C-coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge;
  • Administer and provide User Access in various systems;
  • Use the Call Tracking System to document and manage problems, work requests, and their respective resolutions and circumventions requirements.

Requirements:

To succeed in this role, you will need excellent communication and conversation skills (both verbal and written), great customer handling skills, and resourcefulness. You should also be able to acquire new information quickly and be willing to do so at all times.

Technical Requirements:

  • Understanding of the IT environment and readiness to learn new processes and technologies;
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware;
  • ITIL knowledge is an asset.

Language Requirements:

  • French - at least B2 level;
  • English - at least B2 level;
  • Polish - at least B2 level.

What We Offer:

HCL Poland provides a comprehensive benefits package, including life insurance, private healthcare, Multi Sport Card, clear career path in a growing multinational organization, retirement pension plan, and extra social benefits.

Salary:

The estimated salary for this position is approximately €35,000-€45,000 per annum, depending on qualifications and experience.



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