Technical Support Specialist for Autodesk Software

2 dni temu


Kraków, Lesser Poland Autodesk Pełny etat

Support Role Overview

We are seeking an exceptional Technical Support Specialist to join our team at Autodesk. In this role, you will be responsible for resolving customer inquiries and providing top-notch support for our software solutions.

Main Responsibilities:

  1. Respond to customer support requests via various channels and adhere to documented processes
  2. Document support interactions in a centralized case management system
  3. Elevate unresolved issues to senior staff members
  4. Research, verify, and document product defects
  5. Manage a personal backlog of support requests
  6. Communicate progress updates to customers and partners
  7. Contribute to the development of our knowledge base, adhering to the Knowledge Centered Support methodology
  8. Influence product management and development to drive successful improvements

Qualifications:

  • Excellent verbal and written communication skills in English and German
  • Bachelor's degree or diploma in a related field or at least 3 years of product experience in a relevant industry
  • Proficient knowledge of CAD, Simulation, Manufacturing, or related Autodesk products

Desired Candidate:

  • Ability to effectively convey complex technical information to various audiences
  • Experience building relationships with customers and peers
  • Team player with excellent interpersonal skills


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