Technical Support Specialist: Software Installation and Licensing Expert

3 tygodni temu

Kraków, Lesser Poland Autodesk Pełny etat

Position Overview

At Autodesk, we empower innovators to shape the world and their futures. Our software is used by everyone - from design professionals, engineers, and architects to digital artists, students, and hobbyists. We take pride in our culture of belonging and an equitable workplace where everyone can thrive.

Responsibilities

The Technical Support Specialist will be responsible for providing exceptional customer service and technical support to clients with software installation and licensing issues. Key responsibilities include:

  • Using troubleshooting skills to resolve client software installation and licensing issues
  • Analyzing, documenting, and resolving issues to create an outstanding customer experience and enhance the team's knowledge
  • Managing a caseload with a risk-tolerant and independent approach
  • Conveying urgency to resolve customers' problems and maintaining a positive, professional disposition during support calls and in writing
  • Researching, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from installing, licensing, or using Autodesk software

Minimum Qualifications

To be successful in this role, the ideal candidate will possess:

  • Fluent English and German language skills
  • Knowledge of Operating Systems and general program installation experience: Windows (primary), MAC (secondary), Linux (occasional need)
  • Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
  • Customer service experience or technical support experience
  • The ability to learn quickly and think critically

About Autodesk

Welcome to Autodesk. Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

Salary Transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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