Technical Support Specialist: Software Installation and Licensing Expert

3 dni temu

Kraków, Lesser Poland Autodesk Pełny etat

Position Overview

At Autodesk, we empower innovators to shape the world and their futures. Our software is used by everyone - from design professionals, engineers, and architects to digital artists, students, and hobbyists. We take pride in our culture of belonging and an equitable workplace where everyone can thrive.

Responsibilities

The Technical Support Specialist will be responsible for providing exceptional customer service and technical support to clients with software installation and licensing issues. Key responsibilities include:

  • Using troubleshooting skills to resolve client software installation and licensing issues
  • Analyzing, documenting, and resolving issues to create an outstanding customer experience and enhance the team's knowledge
  • Managing a caseload with a risk-tolerant and independent approach
  • Conveying urgency to resolve customers' problems and maintaining a positive, professional disposition during support calls and in writing
  • Researching, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from installing, licensing, or using Autodesk software

Minimum Qualifications

To be successful in this role, the ideal candidate will possess:

  • Fluent English and German language skills
  • Knowledge of Operating Systems and general program installation experience: Windows (primary), MAC (secondary), Linux (occasional need)
  • Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
  • Customer service experience or technical support experience
  • The ability to learn quickly and think critically

About Autodesk

Welcome to Autodesk. Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

Salary Transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position OverviewAt Autodesk, we empower innovators to turn their ideas into reality. As a Technical Support Specialist, you will play a critical role in ensuring our customers have a seamless experience with our software. With a strong focus on troubleshooting and resolution, you will be responsible for analyzing and resolving complex software installation...

  • Technical Support Specialist

    1 tydzień temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position OverviewWe are seeking a skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for resolving client software installation and licensing issues using troubleshooting skills.ResponsibilitiesAnalyze and document issues to create an outstanding customer experience and enhance the...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position OverviewAt Autodesk, we empower innovators to turn their ideas into reality. As a Technical Support Specialist, you will play a critical role in helping our customers overcome software installation and licensing challenges. With our cutting-edge software, you will have the opportunity to make a meaningful impact on the world.ResponsibilitiesUtilize...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position OverviewWe're seeking a skilled Technical Support Specialist to join our team at Autodesk. As a key member of our Technical Support team, you'll play a critical role in ensuring our customers have a seamless experience with our software.ResponsibilitiesUtilize your troubleshooting skills to resolve client software installation and licensing...

  • Autodesk Technical Support Expert

    6 dni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job OverviewAt Autodesk, we're empowering innovators to create the future. Our software is used by everyone - from design professionals, engineers, and architects to digital artists, students, and hobbyists. We're looking for a skilled Technical Support Specialist to join our team and help customers overcome software installation and licensing...

  • DB2 Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    DB2 Technical Support SpecialistAs a DB2 Technical Support Specialist at Ibm Polska Sp. z o.o., you will be responsible for handling complex technical cases for high-profile IBM customers. Your expertise in DB2 systems, including Db2 EventStore, Db2 Warehouse, DPF/HADR/PureScale clusters, IIAS appliance, and Db2 on Cloud, will be essential in resolving...

  • Technical Support Expert

    2 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and online...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and documenting solutions for our knowledge base.Key...

  • Software Asset Management Expert

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Job SummaryWe are seeking a highly skilled Software Asset Management Specialist to join our team at HITACHI ENERGY SERVICES SP. Z O.O. The ideal candidate will have a strong background in software lifecycle management, software licensing, and contract management.Key ResponsibilitiesDevelop and implement software asset management strategies to optimize...

  • Technical Support Specialist

    6 dni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the technical expert providing second-line user support to a range of devices.Key Responsibilities:Provide technical support to customers via various channels, including phone,...

  • Technical Support Expert

    3 dni temu

    Kraków, Lesser Poland CANPACK Pełny etat

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team in providing technical assistance to our end-users. The ideal candidate will have a strong background in computer hardware and software, with excellent problem-solving skills and the ability to work well under pressure.Key ResponsibilitiesProvide technical support for hardware...

  • Senior PI Specialist

    2 tygodni temu

    Kraków, Lesser Poland Royal and Ross Pełny etat

    Job Title: Senior PI SpecialistAt Royal and Ross, we are seeking a highly skilled Senior PI Specialist to join our team. As a key member of our IT Commercial Applications, Pipeline & Compliance group, you will be responsible for the on-going support of PI, various Production, Operations and EHS applications.Key Responsibilities:Implement, debug, maintain and...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Michael Page Pełny etat

    Job SummaryAs a Technical Support Specialist - Cashier Systems Expert, you will play a key role in providing technical consulting to our store business lines and colleagues at HQ abroad. You will be responsible for developing innovative solutions for our business lines, coordinating existing incidents, and initiating root cause analyses. Additionally, you...

  • Senior Software Support Engineer

    6 dni temu

    Kraków, Lesser Poland Software Mind Pełny etat

    Job OverviewSoftware Mind Poland is seeking a skilled Senior Software Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for Java and DB2 based applications, collaborating with the development team to resolve bugs, and ensuring application stability.Key...

  • Technical Support Specialist

    6 dni temu

    Kraków, Lesser Poland Codete Pełny etat

    Codete is a software company that offers a dynamic and challenging work environment for tech enthusiasts. Our team is experienced, agile, and versatile, working with various technologies and industries. We strive to provide a platform where employees can grow and feel valued for their skills.As a Tier 3 Support Engineer, your primary responsibility will be...

  • Cloud Software Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    Cloud Software Support SpecialistWe are seeking a skilled Cloud Software Support Specialist to join our team at IBM Polska Sp. z o.o. in Krakow. As a Cloud Software Support Specialist, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our cloud-based solutions.Key Responsibilities: Provide technical...

  • Technical Specialist

    2 tygodni temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Unlock Your Potential as a Technical Specialist - Software Build EnvironmentAre you passionate about shaping software build environments to enhance user experiences and improve project outcomes? Do you have a knack for deploying global build frameworks, improving existing solutions, and integrating innovative technologies? If so, we invite you to join our...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Codete Pełny etat

    Codete is a software company that values tech-enthusiasts who can grow by doing what they love and feel valued for what they are. We're experienced, agile, and versatile, working with a wide range of technologies in projects from various industries. Our team consists of senior-level specialists who are always eager to learn.As a Technical Support Specialist,...

  • Senior Software Development Expert

    2 tygodni temu

    Kraków, Lesser Poland Software Mind Pełny etat

    Job Title: Senior Software Development ExpertJob Description:We are seeking a highly skilled Senior Software Development Expert to join our team at Software Mind. As a key member of our development team, you will be responsible for designing and implementing native mobile apps for Android platforms using Kotlin.Key Responsibilities:Work with a team to design...

  • DB2 Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    DB2 Technical Support RoleAs a DB2 Technical Support Professional at IBM Polska Sp. z o.o., you will be responsible for handling complex cases for high-profile customers worldwide, utilizing various DB2 systems such as Db2 EventStore, Db2 Warehouse, DPF/HADR/PureScale clusters, IIAS appliance, and Db2 on Cloud.Key Responsibilities:Identify and resolve...