Autodesk Technical Support Expert
6 dni temu
Job Overview
At Autodesk, we're empowering innovators to create the future. Our software is used by everyone - from design professionals, engineers, and architects to digital artists, students, and hobbyists. We're looking for a skilled Technical Support Specialist to join our team and help customers overcome software installation and licensing issues.
Responsibilities
- Analyze and document customer issues, creating an exceptional customer experience and enhancing our team's knowledge
- Collaborate with our Technical Support team to troubleshoot complex software issues and provide timely resolutions
- Stay up-to-date with Autodesk software updates and releases, and communicate changes to our team
- Partner with our internal teams to resolve issues and improve our software
- Develop and maintain knowledge base articles to support our customers
Requirements
- Fluent English and German language skills
- Excellent customer service and technical support skills
- Experience working with Windows, MAC, and Linux operating systems
- Ability to work in a fast-paced environment and meet deadlines
- Strong analytical and problem-solving skills
About Autodesk
We're committed to cultivating a culture of belonging and an equitable workplace where everyone can thrive. If you're passionate about empowering innovators and delivering exceptional customer experiences, join us as a Technical Support Specialist
What We Offer
Autodesk offers a competitive compensation package, including a salary range based on experience and location, discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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