Senior Technical Support Specialist
7 dni temu
We are seeking a skilled Senior Technical Support Specialist to join our team at AVSystem. As a key member of our support team, you will provide exceptional support to our customers, ensuring timely resolution of technical issues and delivering high-quality solutions.
The ideal candidate will have a strong background in technical support, with expertise in application troubleshooting, configuration, and maintenance. You will work closely with customers, internal teams, and product teams to deliver top-notch support and drive customer satisfaction.
Main Responsibilities:
- Manage customer issues related to application configuration and integration
- Ensure high customer satisfaction through timely issue resolution and proactive communication
- Collaborate with customers and internal teams to resolve complex technical issues
- Develop and maintain high-quality knowledge base content
- Stay up-to-date with product releases, updates, and feature enhancements
Requirements:
- 3+ years of professional experience in technical support
- Fluent in Polish and English
- Strong understanding of networking protocols and technologies
- Excellent troubleshooting and problem-solving skills
- Customer-focused and adaptable mindset
What We Offer:
- Opportunity to deepen technical expertise and shape support strategies
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Competitive compensation and benefits package
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