Senior Technical Support Specialist

7 dni temu


Kraków, Polska AVSystem Pełny etat
Senior Technical Support Specialist

We are seeking a skilled Senior Technical Support Specialist to join our team at AVSystem. As a key member of our support team, you will provide exceptional support to our customers, ensuring timely resolution of technical issues and delivering high-quality solutions.

The ideal candidate will have a strong background in technical support, with expertise in application troubleshooting, configuration, and maintenance. You will work closely with customers, internal teams, and product teams to deliver top-notch support and drive customer satisfaction.

Main Responsibilities:

  • Manage customer issues related to application configuration and integration
  • Ensure high customer satisfaction through timely issue resolution and proactive communication
  • Collaborate with customers and internal teams to resolve complex technical issues
  • Develop and maintain high-quality knowledge base content
  • Stay up-to-date with product releases, updates, and feature enhancements

Requirements:

  • 3+ years of professional experience in technical support
  • Fluent in Polish and English
  • Strong understanding of networking protocols and technologies
  • Excellent troubleshooting and problem-solving skills
  • Customer-focused and adaptable mindset

What We Offer:

  • Opportunity to deepen technical expertise and shape support strategies
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities
  • Competitive compensation and benefits package


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