Support, Technical Account Manager
3 miesięcy temu
The Basics:
At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support TAMs work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role will report to a Support Manager. As a Support TAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
What You’ll Do:
Assisting customers by: Triaging inbound support casesSolving customer support casesWorking with other Support Engineers to assist with their assigned casesAnswering customer questions in the Tanium community site Improve customer experience by: Documenting best practicesTracking activity, documenting root cause, and reportingServing as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the areaTesting Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experienceWe’re Looking For:
Education
Associates degree or equivalent experience required BS degree in Computer Science, MIS, or similar experience a plusExperience and Skills
Must Haves:
3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others Aptitude for comprehending complex troubleshooting Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issuesGood to Have:
Hands-on Tanium experience Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.) Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)Core Competencies
Demonstrates initiative and motivation Excellent oral and written communication skills Team player Person of high ethics and integrity Ability to work in a fast-paced, changing environmentAdditional Offerings
Attractive remuneration and comprehensive benefits All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build A value-based, transparent culture that fosters collaboration and innovation Ability to work with global customers Ability to work on complex and strategic global projects and initiatives Career development opportunities Health, dental, and vision coverage - Tanium paying 100% of the premium Life & Disability + Critical Illness benefits - Tanium paying 100% of the premium Pension Plan-
Technical Support Manager
3 miesięcy temu
Kraków, Polska WM Reply Pełny etatJob description Job Title: Technical Support Manager Location: Hybrid working – Based in Kraków with the flexibility to work remotely. Help empower millions to achieve more by joining a world-class Microsoft consultancy. WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from...
-
Senior Technical Account Manager
3 miesięcy temu
Kraków, Polska Zendesk Pełny etatJob DescriptionOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs believe that...
-
Operations Manager/Technical Support Manager
1 miesiąc temu
Kraków, Polska LTIMindtree Limited Pełny etatAbout Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...
-
Account Manager
3 miesięcy temu
Kraków, Polska Grape Up Pełny etatGrape Up is an established consulting and software development company dedicated to enabling the Automotive Industry to embrace data-driven innovation. We specialize in providing cutting-edge solutions in areas such as Connected Cars, Shared Mobility, Data Analytics, and IoT/Telematics. Our mission is to help automotive enterprises globally create essential...
-
Senior Finance Account Manager
2 miesięcy temu
Kraków, Polska Aon Pełny etatSenior Finance Account Manager - Team Manager With over 300 employees, the EMEA Finance Centre in Krakow provides financial services for Aon entities in multiple countries. In this role of Senior Account Manager - Team Manager you will have the chance to be part of a large multinational team who works with a portfolio of international Aon Captive &...
-
Technical support manager
1 miesiąc temu
Kraków, Lesser Poland ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatResponsibilities :Lead and manage projects, ensuring they are completed on time, within budget, and within scope.Oversee customer escalations, provide career development for team members, and manage project processes.Engage in strategic planning to grow the team, lead important projects, and mentor future leaders in line with organizational values.Ensure...
-
Technical support manager
1 miesiąc temu
Kraków, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatResponsibilities :Lead and manage projects, ensuring they are completed on time, within budget, and within scope.Oversee customer escalations, provide career development for team members, and manage project processes.Engage in strategic planning to grow the team, lead important projects, and mentor future leaders in line with organizational values.Ensure...
-
Account Manager
3 tygodni temu
Kraków, Lesser Poland Digital Brothers Sp. z o.o. Pełny etatLokalizacja: 100% praca zdalnaForma zatrudnienia: Umowa B2BWynagrodzenie: 8,5-9,5k nettoJesteśmy Agencją Kalicińscy – nowoczesnym i dynamicznym zespołem, który uwielbia tworzyć efektywne i kreatywne kampanie. Szukamy doświadczonego Account Managera, który dołączy do nas i pomoże nam realizować ambitne projekty dla naszych klientów.Kogo...
-
Account Manager
3 tygodni temu
Kraków, Polska Digital Brothers Sp. z o.o. Pełny etatLokalizacja: 100% praca zdalnaForma zatrudnienia: Umowa B2BWynagrodzenie: 8,5-9,5k nettoJesteśmy Agencją Kalicińscy – nowoczesnym i dynamicznym zespołem, który uwielbia tworzyć efektywne i kreatywne kampanie. Szukamy doświadczonego Account Managera, który dołączy do nas i pomoże nam realizować ambitne projekty dla naszych klientów.Kogo...
-
Manager, Technical Services
2 miesięcy temu
Kraków, Polska Arista Networks Pełny etatJob Description Who You'll Work With The Manager, Technical Services role at Arista is responsible for managing a group of the best customer support engineers within Arista’s World Class support organization. Arista is committed to building a new team of engineers in Poland to be part of our global support team, with TSEs. (Technical Solutions...
-
Technical Account Specialist Infrastructure
3 miesięcy temu
Kraków, Polska Autodesk Pełny etatJob Requisition ID # 24WD78211 Position overview Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we...
-
Account Manager- Finance Business Partner
2 miesięcy temu
Kraków, Polska Aon Pełny etatAccount Manager - Finance Business Partner With over 300 employees, the EMEA Finance Centre in Krakow provides financial services for Aon entities in multiple countries. In this role of Account Manager - Finance Business Partner you will have the chance to be part of a large multinational team who works with a portfolio of international Aon Captive &...
-
Account Manager
3 miesięcy temu
Kraków, Polska Jobs for Humanity Pełny etatJob Description Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have the determination to be the next Account Manager.Booking.com BV (the company behind Booking.com™, the...
-
Account Manager
3 miesięcy temu
Kraków, Polska Booking.com Pełny etatDo you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have the determination to be the next Account Manager. Booking.com BV (the company behind Booking.com™, the world’s...
-
Senior Technical Support Engineer
1 miesiąc temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionWho we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment applying Zendesk to support our customers using Zendesk. We have colleagues based across the globe.We are looking for a Senior Technical Support Engineer who grows by...
-
Senior Technical Support Engineer
1 miesiąc temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment...
-
Senior Technical Support Engineer
1 miesiąc temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionWho we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment applying Zendesk to support our customers using Zendesk. We have colleagues based across the globe.We are looking for a Senior Technical Support Engineer who grows by...
-
Global Support Centre Technical Support Engineer
2 tygodni temu
Kraków, Polska Hitachi Vantara Pełny etatLocation: Krakow Function: HV GCSS Requisition ID: 1030006 Exceptional customer service professionals to support Hitachi’s Enterprise-grade software and storage solutions. You must love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture. We will take your skills to the next level...
-
Technical support and operations manager
1 miesiąc temu
Kraków, Lesser Poland ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatResponsibilities :Lead and manage projects, ensuring timely completion within budget and scope.Handle customer escalations, facilitate career development for team members, and manage project processes.Plan strategically to expand the team, lead significant projects, and mentor future leaders.Ensure high levels of customer satisfaction through exceptional...
-
Senior Technical Support Engineer
1 miesiąc temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment...
