Operations Manager/Technical Support Manager
1 miesiąc temu
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
Job Title: Operations Manager / Technical Support Manager.
On-site work in Krakow, Poland.
Description of the position:
As a Technical Support Manager, Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from regular day to day activities, the role involves in strategic planning to grow the team, run projects of organizational importance, guide and mentor next cadre of leadership as per organization values. This track will be in 24X7 shift model and onsite Opportunity. Therefore, candidates are expected to be flexible to cover during holidays and weekends to accommodate Client roster.Candidate Profile:
The candidate is expected to be independent, self-motivated, proactive, results-oriented, and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Managing day-to-day operations by interacting with client and team effectively to achieve customer satisfaction and delivery. Leadership - handle technically challenging and politically sensitive customer situations Strong communications skills Effective, polished interaction with customer together information quickly explains customer responsibilities in resolving issue communicate next steps and status and inspire confidence The successful Operations Manager has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills with the help of engineers o Cross-team collaboration-
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