Aktualne oferty pracy związane z Global Support Centre Technical Support Engineer - Kraków - Hitachi Vantara
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Simply Talented Pełny etatJob Title: Technical Support EngineerOur client, a leading player in the cybersecurity and systems management industry, is seeking a highly skilled Technical Support Engineer to join their team. As a Technical Support Engineer, you will play a vital role in promptly resolving technical issues and addressing customer queries.Key Responsibilities:Assist...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Simply Talented Pełny etatJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Simply Talented. As a Technical Support Engineer, you will play a vital role in providing top-notch technical support to our clients in the cybersecurity and systems management industry.Key Responsibilities:Assist customers with technical...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Simply Talented Pełny etatJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Simply Talented. As a Technical Support Engineer, you will play a vital role in providing top-notch technical support to our clients in the cybersecurity and systems management industry.Key Responsibilities:Assist customers with technical...
-
Technical Support Specialist
5 dni temu
Kraków, Lesser Poland Codete Pełny etatCodete is a software company that offers a dynamic and challenging work environment for tech enthusiasts. Our team is experienced, agile, and versatile, working with various technologies and industries. We strive to provide a platform where employees can grow and feel valued for their skills.As a Tier 3 Support Engineer, your primary responsibility will be...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Cisco Pełny etatJob Summary:We are seeking a highly skilled Network Security Engineer to join our team as a Technical Authority. As a key member of our global support team, you will be responsible for providing technical expertise and support to our customers and partners.Key Responsibilities:Serve as a trusted technical authority for global Cisco customers and...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Codete Pełny etatJoin Codete's Team as a Tier 3 Support EngineerCodete is a software company that values tech-enthusiasts who can grow and feel valued for their skills. We're a versatile team that works with various technologies and industries, and most of our team members are senior-level specialists. At Codete, there's always something new to learn.Key...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Codete Pełny etatJoin Codete's Team as a Tier 3 Support EngineerCodete is a software company that values tech-enthusiasts who can grow and feel valued for their work. We're a versatile team that works with various technologies and industries, and most of our team members are senior-level specialists. At Codete, there's always something new to learn.Key...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Antal Sp. z o.o. Pełny etatWe are seeking a skilled Technical Support Specialist to join our Global Payments Solution Team. The team is responsible for technical stability and systems lifecycle for a variety of Tier0 and Tier1 payments systems. As a Technical Support Specialist, you will work in a dynamic team supporting complex application environments and using progressive...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Featherstone Sourcing Pełny etatJob Title: Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a Technical Customer Support Specialist, you will play a crucial role in providing exceptional technical assistance to our customers, ensuring their issues are resolved efficiently and...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Codete Pełny etatJoin Codete's Team as a Tier 3 Support EngineerCodete is a software company that values tech-enthusiasts who can grow and feel valued for their work. We're experienced, agile, and versatile, working with various technologies and projects across different industries. Our team consists of senior-level specialists who are always eager to learn.Key...
-
Technical Support Manager
2 tygodni temu
Kraków, Lesser Poland WM Reply Pełny etatJob Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft TechnologyWM Reply is a global award-winning Microsoft consultancy that empowers people to achieve more through technology. We work with top names across all industries, from Dyson to Sky and the Co-op Group,...
-
Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Featherstone Sourcing Pełny etatWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing in Athens, Greece. As a Technical Customer Support Specialist, you will be responsible for providing exceptional technical assistance to our customers, resolving their issues, and ensuring a high level of customer satisfaction.Key...
-
Senior Support Software Engineer
2 tygodni temu
Kraków, Lesser Poland Software Mind Pełny etatJob Title: Senior Support Software EngineerSoftware Mind is seeking a highly skilled Senior Support Software Engineer to join our team. As a key member of our technical support team, you will be responsible for providing technical support for Java and DB2 based applications, diagnosing and troubleshooting Java and DB2 related issues, and collaborating with...
-
Senior Support Software Engineer
2 tygodni temu
Kraków, Lesser Poland Software Mind Pełny etatJob Title: Senior Support Software EngineerJob Description:We are seeking a highly skilled Senior Support Software Engineer to join our team at Software Mind Poland. As a Senior Support Software Engineer, you will be responsible for providing technical support for Java and DB2 based applications, diagnosing and troubleshooting Java and DB2 related issues,...
-
Senior Software Support Engineer
5 dni temu
Kraków, Lesser Poland Software Mind Pełny etatJob OverviewSoftware Mind Poland is seeking a skilled Senior Software Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for Java and DB2 based applications, collaborating with the development team to resolve bugs, and ensuring application stability.Key...
-
Senior Technical Support Specialist
2 tygodni temu
Kraków, Lesser Poland Codete Pełny etatAbout the RoleCodete is a software company that values technical expertise and offers opportunities for growth and development. We work with a wide range of technologies and collaborate with senior-level specialists to deliver complex projects.Job SummaryWe are seeking a highly skilled Tier 3 Support Engineer to join our team. As a key member of our...
-
Senior Support Software Engineer
2 dni temu
Kraków, Lesser Poland Software Mind Pełny etatJob Title: Senior Support Software EngineerAbout the Position:We are seeking a skilled Senior Support Software Engineer to join our team at Software Mind Poland. As a key member of our technical support team, you will provide top-notch support for our Java and DB2 based applications. Your expertise in troubleshooting and resolving complex issues will be...
-
Technical Support Manager
2 tygodni temu
Kraków, Lesser Poland WM Reply Pełny etatJob Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft Technology:WM Reply is a global award-winning Microsoft consultancy that helps empower millions to achieve more through technology. We work with the biggest names across all industries, from Dyson to Sky and...
-
Technical Support Manager
5 miesięcy temu
Kraków, Polska WM Reply Pełny etatJob description Job Title: Technical Support Manager Location: Hybrid working – Based in Kraków with the flexibility to work remotely. Help empower millions to achieve more by joining a world-class Microsoft consultancy. WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from...
-
Technical Support Manager
2 tygodni temu
Kraków, Lesser Poland WM Reply Pełny etatJob Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Help empower millions to achieve more by joining a world-class Microsoft consultancy.WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our...
Global Support Centre Technical Support Engineer
2 miesięcy temu
Location: Krakow
Function: HV GCSS
Requisition ID: 1030006
Exceptional customer service professionals to support Hitachi’s Enterprise-grade software and storage solutions. You must love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture.
We will take your skills to the next level with an awesome training, a clear career path, and opportunities to work in a fast-paced, worldwide 24x7 support center providing challenging technical solutions.
The role is based in the Hitachi Vantara Office in Krakow, Poland.
Responsibilities
• Matrix / Operational management of the Polish support teams, covering all Hitachi Vantara supported products and solutions.
• Engage with Global Support Management and Leadership teams, to help develop, deploy, and maintain policies and procedures.
• Engage in the investigation, management, and effective communication of customer satisfaction issues.
• Take part in, and lead, Global Support Centre continuous improvement activities
• Assist in driving individual and team performance, coaching and mentoring
• Assist in ensuring agreed levels of service are maintained at all times, with exceptions escalated
• Assist in managing inbound support case queues
• Assist Practice Leads / Line Managers with day to day team management
• Act as GSC Director’s interface into the Polish support team
• Collaborate with Hitachi Vantara Sales, Customer Service and Support, Global Services, and external OEM Engineering Teams, as required, to achieve fast and successful resolution to complex issues.
• Align with Global Support Team to achieve agreed strategic goals.
• Provide first level, remote technical support to Hitachi Vantara customers and field teams
• Assist in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries
• Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management
• Collaborate with and communicate effectively with internal and external customers, peers and leaders in a high volume / high pressure environment
• Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management
• Participate in team projects that enhance the effectiveness of the support center, including but not limited to, creation of internal and customer facing documentation using MS Office products, quality assurance initiatives and CSAT follow up
• Contribute to Technical Knowledge Base by documenting technical problems and solutions
• Own and track customer issues using case tracking systems
• Attend training sessions and assist in conducting training / workshops
• Participation in 24x7x365 support, with weekend and public holiday shifts, standby and / or on-call
Qualifications
• Four year degree or equivalent work-related experience
• Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills in English
• Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
• Positive self-starter, able to take direction, and work within a team environment
• Aptitude to learn and support new products and systems, the candidate will have to travel regularly for training
• Experience working with Storage Area Network and/or related software product
Technical Knowledge
Skills in two or more of the following areas are highly desired:
• Enterprise Storage Solutions (Hitachi, Dell, IBM)
• Fibre Channel Solutions (Brocade, Cisco)
• Network Attached Storage
• IP Networking Concepts (TCP/IP, Active Directory)
• Cloud based Solutions
• Programming Skills (Python, REST API)
• Operating systems/Hypervisors (Windows, Linux, VMware)
• Other software solutions (Veritas, MSCS, Oracle, Exchange)
Personal Skills
• Strong leadership, influencing, communication and interpersonal skills
• Self-motivated and drives issues to resolution
• Able to work under minimal supervision and as part of a global, virtualised team
• Confident and self-reliant, but able to work as a team member, demonstrating clear commitment to team objectives
• Organized and adaptable; clear thinker with a tolerance for ambiguity
• Willingness to accept responsibility and take ownership when required due to circumstances presented
• Natural problem solver
• Strong customer service orientation and ability to develop, and maintain, good working relationships at all levels
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
