Technical Support Specialist

1 dzień temu


Kraków, Lesser Poland Simply Talented Pełny etat
Job Title: Technical Support Engineer

Our client, a leading player in the cybersecurity and systems management industry, is seeking a highly skilled Technical Support Engineer to join their team. As a Technical Support Engineer, you will play a vital role in promptly resolving technical issues and addressing customer queries.

Key Responsibilities:

  • Assist customers by triaging inbound support cases and solving customer support cases
  • Collaborate with other Support Engineers on assigned cases and respond to customer inquiries on the Client community site
  • Improve customer experience by documenting best practices, tracking and documenting activity, and serving as a technical subject matter expert

Requirements:

  • 3+ years of experience in networking, security, operations, scripting, and/or programming
  • Ability to quickly grasp new concepts and technologies, with a focus on mastering the client's platform and modules
  • Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively

What We Offer:

  • Employment contract, salary up to 20K gross
  • A value-based, transparent culture fostering collaboration and innovation
  • Involvement in complex and strategic global projects
  • Pension Plan (PPK)
  • Comprehensive health, dental, and vision coverage
  • Provided equipment (MacBook, mobile phone)
  • Monthly meal allowance
  • Monthly mobile phone allowance
  • Career development opportunities
  • Relocation package: one additional salary to cover all moving expenses


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