Technical Support Specialist
1 dzień temu
Our client, a leading player in the cybersecurity and systems management industry, is seeking a highly skilled Technical Support Engineer to join their team. As a Technical Support Engineer, you will play a vital role in promptly resolving technical issues and addressing customer queries.
Key Responsibilities:
- Assist customers by triaging inbound support cases and solving customer support cases
- Collaborate with other Support Engineers on assigned cases and respond to customer inquiries on the Client community site
- Improve customer experience by documenting best practices, tracking and documenting activity, and serving as a technical subject matter expert
Requirements:
- 3+ years of experience in networking, security, operations, scripting, and/or programming
- Ability to quickly grasp new concepts and technologies, with a focus on mastering the client's platform and modules
- Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
What We Offer:
- Employment contract, salary up to 20K gross
- A value-based, transparent culture fostering collaboration and innovation
- Involvement in complex and strategic global projects
- Pension Plan (PPK)
- Comprehensive health, dental, and vision coverage
- Provided equipment (MacBook, mobile phone)
- Monthly meal allowance
- Monthly mobile phone allowance
- Career development opportunities
- Relocation package: one additional salary to cover all moving expenses
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