Technical Support Manager

1 dzień temu

Kraków, Lesser Poland WM Reply Pełny etat

Job Title: Technical Support Manager

Location: Hybrid working – Based in Kraków with the flexibility to work remotely.

Empower Millions with Microsoft Technology:

WM Reply is a global award-winning Microsoft consultancy that helps empower millions to achieve more through technology. We work with the biggest names across all industries, from Dyson to Sky and the Co-op Group, to improve the employee experience through tools like Teams, Power Platform, and SharePoint.

About WM Reply:

As part of the 9,000-strong Reply group, with offices in London (HQ), Chester, Manchester, Milan, Frankfurt, Kraków, Chicago, and Auckland, we have a very special culture that treasures the unique, breeds entrepreneurship, and celebrates the geek.

Job Requirements:

  • Lead, Own, and Grow the Technical Support Team
  • Provide B2B Support for SharePoint/M365 Apps
  • Identify and implement projects aimed at improving IT support processes
  • Manage contracts and service-level agreements with clients
  • Triaging queries using Zendesk ticket system
  • Liaising with developers on technical queries
  • Managing and prioritizing all support requests against SLAs
  • Support WM team internally, including inventory management

Skills/Experience Required:

  • Experience working in a technical consultancy/agency
  • Excellent SharePoint/M365/Azure AD product knowledge required
  • M365/SharePoint/Azure AD Technical Support experience
  • Contract & Account Management
  • Excellent communication skills in English & Polish
  • Bachelor's Degree in an IT-based Subject

Why WM Reply?

  • Our people are our most valued asset, so keeping them happy is a priority. We promote from within as default, support people when the times are hard, and celebrate hard when times are good.
  • Innovation is treasured and celebrated. With experts across the full stack of Microsoft technology, there's always something to learn or new to try out.
  • We are social by design – with hybrid working enabled across all our roles, you can expect plenty of working from home but enjoy regular visits to spend time with your delightful colleagues.
  • We're very proud of the diversity at WM Reply. For example, 40% of our staff are female, which is double the industry standard. Representation goes from junior roles all the way to the top, including our CEO and Founder.

  • Technical Support Manager

    9 godzin temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft TechnologyWM Reply is a global award-winning Microsoft consultancy that empowers people to achieve more through technology. We work with top names across all industries, from Dyson to Sky and the Co-op Group,...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Simply Talented Pełny etat

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Simply Talented. As a Technical Support Engineer, you will play a vital role in providing top-notch technical support to our clients in the cybersecurity and systems management industry.Key Responsibilities:Assist customers with technical...

  • Technical Services Manager

    1 dzień temu

    Kraków, Lesser Poland Arista Networks Pełny etat

    Job Title: Manager, Technical ServicesAbout the RoleThe Manager, Technical Services role at Arista Networks is a critical position that requires a strong technical background and leadership skills. As a key member of our World Class support organization, you will be responsible for managing a team of technical experts who provide post-sales support to our...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and documenting solutions for our knowledge base.Key...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Simply Talented Pełny etat

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Simply Talented. As a Technical Support Engineer, you will play a vital role in providing top-notch technical support to our clients in the cybersecurity and systems management industry.Key Responsibilities:Assist customers with technical...

  • Technical Support Specialist

    9 godzin temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job Requisition ID #24WD79175Position OverviewWe are seeking a skilled Technical Support Specialist to join our team of tech enthusiasts at Autodesk. As a key member of our support team, you will play a vital role in assisting customers to get the best out of our Autodesk products.If you enjoy solving complex problems and providing exceptional customer...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Featherstone Sourcing Pełny etat

    Job Title: Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a Technical Customer Support Specialist, you will play a crucial role in providing exceptional technical assistance to our customers, ensuring their issues are resolved efficiently and...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Simply Talented Pełny etat

    Job Title: Technical Support EngineerOur client, a leading player in the cybersecurity and systems management industry, is seeking a highly skilled Technical Support Engineer to join their team. As a Technical Support Engineer, you will play a vital role in promptly resolving technical issues and addressing customer queries.Key Responsibilities:Assist...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Tanium Pełny etat

    About the Role:Tanium is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Support organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide timely and effective technical support to our enterprise customers, resolving...

  • Senior Technical Account Manager

    1 dzień temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewZendesk is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical guidance and support, and driving business growth.Key Responsibilities:Establish and maintain strong relationships with...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Codete Pełny etat

    Join Codete's Team as a Tier 3 Support EngineerCodete is a software company that values tech-enthusiasts who can grow and feel valued for their work. We're a versatile team that works with various technologies and industries, and most of our team members are senior-level specialists. At Codete, there's always something new to learn.Key...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Codete Pełny etat

    Join Codete's Team as a Tier 3 Support EngineerCodete is a software company that values tech-enthusiasts who can grow and feel valued for their skills. We're a versatile team that works with various technologies and industries, and most of our team members are senior-level specialists. At Codete, there's always something new to learn.Key...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Codete Pełny etat

    Join Codete's Team as a Tier 3 Support EngineerCodete is a software company that values tech-enthusiasts who can grow and feel valued for their work. We're experienced, agile, and versatile, working with various technologies and projects across different industries. Our team consists of senior-level specialists who are always eager to learn.Key...

  • Technical Support Team Lead

    1 dzień temu

    Kraków, Lesser Poland Iron Systems Pełny etat

    Job Title: Technical Support Team LeadJob Summary:We are seeking a highly skilled Technical Support Team Lead to join our team at Iron Systems. As a Technical Support Team Lead, you will be responsible for managing a team of 20 to 30 agents, ensuring that the Service Desk team performs and adheres to standards of excellence and professionalism.Key...

  • Senior Technical Support Specialist

    9 godzin temu

    Kraków, Lesser Poland Codete Pełny etat

    About the RoleCodete is a software company that values technical expertise and offers opportunities for growth and development. We work with a wide range of technologies and collaborate with senior-level specialists to deliver complex projects.Job SummaryWe are seeking a highly skilled Tier 3 Support Engineer to join our team. As a key member of our...

  • 3D CAD Technical Support Expert

    1 dzień temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position Overview Are you enthusiastic about resolving technical challenges and enhancing customer satisfaction? Do you possess a strong background in 3D CAD/CAM/CAE? If so, we would like to connect with you. Reporting to the Technical Support Manager, you will play a crucial role in our support team. We embrace a hybrid working model. Key...

  • Regional Support Manager EMEA

    1 dzień temu

    Kraków, Lesser Poland Cisco Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Regional Manager EMEA Support to join our team at Cisco. As a key member of our AppDynamics Customer Experience organization, you will be responsible for leading a team of Support Engineers and technical leads to provide best-in-class multi-channel technical support to our enterprise customers.Key...

  • Technical Support Team Lead

    1 dzień temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're committed to innovation and excellence in our industry. We're seeking a highly skilled Technical Support Team Lead to join our team.Key Responsibilities:Lead a team of technical support specialists, ensuring efficient task management and effective escalation processes.Contribute to the development of our team's strategy, focusing on talent...

  • Technical Support Specialist

    1 dzień temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position OverviewAt Autodesk, we empower innovators to turn their ideas into reality. As a Technical Support Specialist, you will play a critical role in helping our customers overcome software installation and licensing challenges. With our cutting-edge software, you will have the opportunity to make a meaningful impact on the world.ResponsibilitiesUtilize...

  • Regional Manager EMEA Support

    9 godzin temu

    Kraków, Lesser Poland Cisco Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Regional Manager EMEA Support to join our team at Cisco. As a key member of our AppDynamics Customer Experience organization, you will be responsible for leading a team of Support Engineers and technical leads to provide best-in-class multi-channel technical support to our enterprise customers.Key...