Senior Technical Account Manager

1 dzień temu

Kraków, Lesser Poland Zendesk Pełny etat
Job Overview

Zendesk is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical guidance and support, and driving business growth.

Key Responsibilities:

  • Establish and maintain strong relationships with customers, understanding their business needs and providing technical guidance and support.
  • Develop and execute technical strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and effective communication.
  • Provide technical expertise and support to customers, including configuration, implementation, and troubleshooting.
  • Identify and pursue new business opportunities, developing and executing plans to drive growth and revenue.

Requirements:

  • 15+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment.
  • True motivation and experience in driving teams to make things happen within the organization and for customers.
  • Knowledge in service management, operational support, customer experience and management and business development.
  • External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other.
  • Excel in a collaborative / matrix environment.
  • Excellent communication and presentation skills, including the ability to interact, communicate and establish relationships with all levels of personnel from administrators to CxO levels.
  • Knowledge of SaaS implementations, API use cases and development, and logic-based workflows.
  • Experience in finding alternative solutions through lateral thinking and technical curiosity.
  • Deep understanding of at least one industry vertical.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Senior Finance Account Manager

    1 dzień temu

    Kraków, Lesser Poland Aon Pełny etat

    Senior Finance Account ManagerAon is seeking a highly skilled Senior Finance Account Manager to join our team in Krakow. As a key member of our EMEA Finance Centre, you will be responsible for managing a dedicated team of Account Managers and partnering with Business Leaders and Business Partners to deliver exceptional financial services to our clients.Key...

  • Gaming Technical Account Manager

    1 dzień temu

    Kraków, Lesser Poland RTB House Pełny etat

    About RTB HouseRTB House is a global leader in AI-powered marketing technologies, providing state-of-the-art personalized marketing solutions for top-tier advertisers. Our team of 1,300+ digital experts is dedicated to delivering outstanding results for clients across 100+ markets worldwide.Job SummaryWe are seeking a skilled Gaming Technical Account Manager...

  • Account Manager

    1 dzień temu

    Kraków, Lesser Poland Grape Up Pełny etat

    Unlock Your Potential as an Account Manager at Grape UpGrape Up is a leading consulting and software development company dedicated to empowering the Automotive Industry to harness the power of data-driven innovation. We specialize in delivering cutting-edge solutions in areas such as Connected Cars, Shared Mobility, Data Analytics, and IoT/Telematics. Our...

  • Senior Technical Success Engineer

    1 dzień temu

    Kraków, Lesser Poland Splunk Inc Pełny etat

    About the RoleSplunk Inc is seeking a highly skilled Senior Technical Success Engineer to join our team. As a key member of our customer success organization, you will play a vital role in ensuring the technical health of our customers.Key ResponsibilitiesAct as a point of contact for technical health issues and partner with escalation management for...

  • Senior Technical Success Engineer

    9 godzin temu

    Kraków, Lesser Poland Splunk Inc Pełny etat

    About the RoleThe Senior Technical Success Engineer plays a vital role at Splunk, ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments.Key ResponsibilitiesAct as a point of contact for technical health issues and...

  • Account Manager

    1 dzień temu

    Kraków, Lesser Poland Booking Pełny etat

    Unlock Your Potential as an Account ManagerAre you a results-driven professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!About the RoleWe are seeking a highly motivated and experienced Account...

  • Account Manager

    1 dzień temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Account ManagerJob Summary:We are seeking an experienced Account Manager to join our team at Motorola Solutions. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and delivering exceptional customer service.Key Responsibilities:Develop and execute sales...

  • Senior IT Technical Program Manager

    1 dzień temu

    Kraków, Lesser Poland Mondial Relay Pełny etat

    Job DescriptionInPost Group is a leading European out-of-home delivery company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option.We are seeking a Senior Technical Program Manager to join our Supply...

  • Technical Account Specialist

    1 dzień temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job OverviewAutodesk is seeking a skilled Technical Account Specialist to join our Customer Technical Success team. As a trusted advisor, you will work closely with Enterprise customers to optimize their product investment and achieve measurable business outcomes.Key ResponsibilitiesDeliver technical presentations and lead discovery calls to uncover customer...

  • Technical Support Manager

    10 godzin temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft TechnologyWM Reply is a global award-winning Microsoft consultancy that empowers people to achieve more through technology. We work with top names across all industries, from Dyson to Sky and the Co-op Group,...

  • Key Account Manager

    1 dzień temu

    Kraków, Lesser Poland LeasingTeam Group Pełny etat

    Key Account ManagerLeasingTeam Professional is seeking a highly motivated and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with existing clients, and driving sales growth.Responsibilities:Identify and...

  • DevSecOps Technical Project Manager

    1 dzień temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: DevSecOps Technical Project ManagerWe are seeking a highly skilled DevSecOps Technical Project Manager to join our team at Infotree Global Solutions. As a key member of our organization, you will play a critical role in shaping our world-class automotive solutions.About the Role:As a DevSecOps Technical Project Manager, you will be responsible for...

  • Technical Support Manager

    1 dzień temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft Technology:WM Reply is a global award-winning Microsoft consultancy that helps empower millions to achieve more through technology. We work with the biggest names across all industries, from Dyson to Sky and...

  • Senior IT Technical Program Manager

    9 godzin temu

    Kraków, Lesser Poland Mondial Relay Pełny etat

    About Mondial RelayMondial Relay is a leading European out-of-home delivery company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. Mondial Relay is a publicly traded company, with a market...

  • Senior Product Manager

    1 dzień temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    Job Title: Senior Product ManagerAt GPC Global Technology Center, we are seeking a highly skilled Senior Product Manager to lead our Digital Commerce Experience team. As a key member of our leadership team, you will be responsible for defining and creating innovative products that drive business growth and customer satisfaction.Key Responsibilities:Develop...

  • DevSecOps Technical Project Manager

    9 godzin temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job Title: DevSecOps Technical Project ManagerThe first automated vehicle to drive coast to coast? The first gesture control system for premium cars? This is our client :)Our DevSecOps organization is responsible for all the tools, applications, and platforms that enable the creation of world-class automotive solutions. Our mission is to shape a world with a...

  • Product Manager/Senior Product Manager

    9 godzin temu

    Kraków, Lesser Poland Guidewire Pełny etat

    Key Responsibilities:As a Product Manager/Senior Product Manager at Guidewire, you will be responsible for defining and implementing an AI-driven claims handling experience. This involves working closely with global teams to design, build, launch, and iterate on products that meet customer needs.Key Skills and Experience:Proven experience in product...

  • Technical Services Manager

    1 dzień temu

    Kraków, Lesser Poland Arista Networks Pełny etat

    Job Title: Manager, Technical ServicesAbout the RoleThe Manager, Technical Services role at Arista Networks is a critical position that requires a strong technical background and leadership skills. As a key member of our World Class support organization, you will be responsible for managing a team of technical experts who provide post-sales support to our...

  • Senior Product Manager

    1 dzień temu

    Kraków, Lesser Poland OpenX Pełny etat

    Job Title: Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to join our team at OpenX. As a Senior Product Manager, you will be responsible for owning the creation and maintenance of the product backlog, defining requirements, tracking KPIs, and leading every aspect of the product development lifecycle.Key Responsibilities:Take...

  • Senior IAM Technical Consultant

    1 dzień temu

    Kraków, Lesser Poland Groupe SII Pełny etat

    Job Opportunity: Senior IAM Technical ConsultantWe are seeking a highly skilled Senior IAM Technical Consultant to lead and support the SailPoint IdentityNow development for one of our FMCG projects. This role requires a deep understanding of solutions within the IAM domain and the ability to share knowledge and collaborate as a member of a Scrum Team.Your...