Regional Manager EMEA Support

7 godzin temu

Kraków, Lesser Poland Cisco Pełny etat
About the Role

We are seeking a highly skilled and experienced Regional Manager EMEA Support to join our team at Cisco. As a key member of our AppDynamics Customer Experience organization, you will be responsible for leading a team of Support Engineers and technical leads to provide best-in-class multi-channel technical support to our enterprise customers.

Key Responsibilities
  • Manage a rapidly growing team of Support Engineers and technical leads to deliver a seamless world-class experience to our customers.
  • Hire, develop, and retain the best talent in the industry, providing opportunities for development while ensuring accountability to each other as well as to our customers.
  • Synergize with peer Support Engineering Managers in EMEA and other Geo locations to deliver a consistent and high-quality support experience.
  • Build positive, strong working relationships with Sales by articulating the value of AppDynamics Customer Experience and Support in particular and being a champion for the organization.
  • Maintain relationships with Customer Success, Professional Services, and other key stakeholders within AppDynamics.
  • Act as an escalation point for support issues within EMEA and manage the relationship with escalated accounts as needed.
  • Lead, supervise, and oversee internal projects for the support team to improve, grow, and optimize the support organization, including continuous improvement and lessons learned processes.
  • Define vision, set and communicate team goals, strategy, tactics, and behaviors required to achieve those goals and operational KPIs. Foster a culture of accountability and continuous improvement in the teams.
Critical Experiences
  • 10+ years of technical support management experience in an enterprise software company, with 5+ years of experience in a SaaS vendor.
  • 5+ years of people management experience leading engineers and/or technical/engineering support staff, including managing highly distributed teams.
  • Excellent customer interaction and presentation skills, with the ability to present to different audiences and bring the message across in a concise, professional manner.
  • Innate ability to methodically get to the root of problems and data-driven decision making.
  • Knowledge of development methodologies and familiarity with at least one of the following domains: Java, .NET, NodeJS, JavaScript.
  • Distributed Architecture and Cloud-based applications.
  • Experience and familiarity with AppDynamics or other APM tools is a plus.
  • Strong command of the English language (written and spoken) with each additional language a plus.
  • Willingness to work outside standard business hours when situations arise and able to travel to other locations and customer sites on occasion.

  • Regional Support Manager EMEA

    24 godzin temu

    Kraków, Lesser Poland Cisco Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Regional Manager EMEA Support to join our team at Cisco. As a key member of our AppDynamics Customer Experience organization, you will be responsible for leading a team of Support Engineers and technical leads to provide best-in-class multi-channel technical support to our enterprise customers.Key...

  • EMEA Regional Product Manager

    24 godzin temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    Job OverviewAt TE Connectivity, we are seeking a highly skilled Regional Product Manager to join our team in the EMEA region. As a key member of our product management team, you will be responsible for driving the growth and profitability of our product portfolio in the region.ResponsibilitiesDevelop and execute a comprehensive strategy for market...

  • Regional EHS Coordinator-EMEA

    7 godzin temu

    Kraków, Lesser Poland JLL Pełny etat

    About the RoleJLL is seeking a highly skilled Regional EHS Coordinator to join our team. As a key member of our EHS team, you will be responsible for implementing and maintaining a comprehensive EHS management system across our operations in EMEA.Key ResponsibilitiesDevelop and implement EHS policies, procedures, and guidelines to ensure compliance with...

  • Regional Financial Planning and Analysis Manager

    24 godzin temu

    Kraków, Lesser Poland GOLDMAN RECRUITMENT Pełny etat

    Regional FP&A ManagerWe are seeking a highly skilled Regional FP&A Manager to join our team at Goldman Recruitment. The successful candidate will be responsible for providing financial planning and analysis support to our clients.Key Responsibilities:Develop and maintain financial models to support business decisionsMonitor financial performance and identify...

  • Logistics Lead EMEA

    24 godzin temu

    Kraków, Lesser Poland Huntsman Pełny etat

    About the Role:Huntsman is seeking a highly skilled Logistic Lead EMEA to join our EMEA Supply Chain team based in Krakow. As a key member of our team, you will be responsible for managing relationships with international forwarders and 3PL warehouses, planning and coordinating the international movement of goods, and ensuring compliance with all relevant...

  • Regional EHS Coordinator-EMEA

    24 godzin temu

    Kraków, Lesser Poland JLL Pełny etat

    About JLLJLL is a leading global provider of real estate and investment management services. We empower our clients to achieve their ambitions by owning, occupying, and investing in real estate.Job SummaryWe are seeking a highly skilled Regional EHS Coordinator-EMEA to join our team. As a key member of our EHS team, you will be responsible for implementing...

  • Regional EHS Coordinator-EMEA

    24 godzin temu

    Kraków, Lesser Poland JLL Pełny etat

    About JLLJLL is a leading global provider of real estate and investment management services. We empower our clients to achieve their ambitions by owning, occupying, and investing in real estate.Job SummaryWe are seeking a highly skilled Regional EHS Coordinator-EMEA to join our team. As a key member of our EHS team, you will be responsible for implementing...

  • Supplier Quality Engineer EMEA Region

    24 godzin temu

    Kraków, Lesser Poland Hyva Pełny etat

    About UsHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Our company is committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Our products are used...

  • Risk Manager – Regional Europe Africa Middle East

    24 godzin temu

    Kraków, Lesser Poland Shell Pełny etat

    Job Title: Risk Manager – Regional Europe Africa Middle EastWe are seeking a highly experienced Risk Manager to lead our regional EUAFME team for Global businesses within the Downstream Credit organization.Main Responsibilities:Formulate and oversee the execution of credit risk strategies for supported regional businesses, including definition of...

  • Head of HR Operations and Payroll EMEA

    24 godzin temu

    Kraków, Lesser Poland Huntsman Pełny etat

    Job Title: Head of HR Operations and Payroll EMEAJob Summary:Huntsman Corporation is seeking a highly experienced and skilled Head of HR Operations and Payroll EMEA to lead the transformation of HR services across the region. As a key member of the global HR team, you will drive strategic initiatives, standardize processes, and optimize technology to deliver...

  • Continuous Improvement Manager

    24 godzin temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Join Our Team as a Continuous Improvement ManagerWe are seeking a highly skilled and experienced Continuous Improvement Manager to join our team at Antal Sp. z o.o. in Krakow. As a key member of our Global Project Management Office, you will play a pivotal role in promoting and implementing a culture of continuous improvement within our Financial Solution...

  • EMEA HR Business Partner

    24 godzin temu

    Kraków, Lesser Poland Hyva Pełny etat

    About Hyva GroupHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. With a strong commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers, the company...

  • Senior UI Specialist

    24 godzin temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Senior UI SpecialistJoin Antal Sp. z o.o. as a Senior UI Specialist and take on a challenging role in our Regional EMEA IT Payments team. As a key member of our team, you will be responsible for developing, maintaining, and supporting UI payments-related services and interfaces processing SEPA payments, SWIFT messages, and internal accounting entries.Key...

  • Regional Supply Chain Planner

    24 godzin temu

    Kraków, Lesser Poland Huntsman Pełny etat

    About the Role:Huntsman Corporation's Regional Supply Chain team is seeking an experienced Supply Planner to join our newly formed hub in Krakow. As a Regional Supply Planner, you will play a critical role in ensuring supply plans support global demand plans with the minimum inventory required for your portfolio.Key Responsibilities:Owning the global supply...

  • Technical Support Manager

    7 godzin temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft TechnologyWM Reply is a global award-winning Microsoft consultancy that empowers people to achieve more through technology. We work with top names across all industries, from Dyson to Sky and the Co-op Group,...

  • Technical Support Manager

    24 godzin temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Empower Millions with Microsoft Technology:WM Reply is a global award-winning Microsoft consultancy that helps empower millions to achieve more through technology. We work with the biggest names across all industries, from Dyson to Sky and...

  • Senior Director

    24 godzin temu

    Kraków, Lesser Poland Aon Pełny etat

    About the RoleWe are seeking a highly skilled Senior Director to lead our Commercial Risk Service Delivery team in EMEA. As a key member of our global shared operations leadership team, you will be responsible for migrating and managing Commercial Risk operations activities to our Krakow and India service centers.Key ResponsibilitiesActively engage with...

  • Operations Data Analyst

    24 godzin temu

    Kraków, Lesser Poland Hyva Pełny etat

    About the CompanyHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. With a strong commitment to sustainability, the company develops, produces, markets, and distributes components used in hydraulic loading and unloading systems on trucks and trailers....

  • Tax Analyst II

    24 godzin temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    Job OverviewTE Connectivity's Tax Teams are responsible for developing and implementing systems to compile information for various federal, state, and local reports. They ensure timely and accurate filing of tax returns, assess tax implications surrounding pending mergers and acquisitions, and recommend ways to minimize corporate tax through the use of tax...

  • Tax Analyst II

    7 godzin temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    Job OverviewTE Connectivity's Tax Teams are responsible for developing and implementing systems to compile information for various federal, state, and local reports. They ensure timely and accurate filing of tax returns, assess tax implications surrounding pending mergers and acquisitions, and recommend ways to minimize corporate tax through the use of tax...