Technical Support Specialist

2 tygodni temu

Kraków, Lesser Poland Cisco Pełny etat

Job Summary:

We are seeking a highly skilled Network Security Engineer to join our team as a Technical Authority. As a key member of our global support team, you will be responsible for providing technical expertise and support to our customers and partners.

Key Responsibilities:

  • Serve as a trusted technical authority for global Cisco customers and partners.
  • Collaborate with customers and cross-technology teams to resolve complex technical issues.
  • Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
  • Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
  • Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
  • Recognize and submit bugs, provide escalation support, and build reusable lab setups.
  • Produce and share intellectual capital, including documentation and training, for global use.
  • Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
  • Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
  • Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.

Requirements:

  • Five or more years of related experience with technical support in networking and Network Security.
  • Technical knowledge with proven experience in networking and network security equivalent to CCIE level knowledge (Cert not required).
  • Knowledge and experience in (Network Access Control) NAC or Cisco (Identity Services Engine) ISE would be preferred.
  • Strong troubleshooting skills analyzing logs and data.
  • Foundation of Linux / UNIX command line tools / environment.
  • Proficient in English, written and spoken.

Preferred Qualifications:

  • Advanced Linux skills, Windows troubleshooting.
  • Scripting Languages.
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Presentation and training skills.

What We Offer:

  • Growth opportunities for technical and soft skills.
  • Ability to present in seminar and conferences such as Cisco live and partner meetings.
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community.(charity events).

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