Autodesk Technical Support Expert

1 tydzień temu


Kraków, Lesser Poland Autodesk Pełny etat
You will resolve customer issues reported to Autodesk by phone, web, online forums, and other channels, and documenting these for our Knowledge Base. As a Technical Support Specialist, you will be reporting to the Technical Support team Manager.

Responsibilities:
  • Provide efficient assistance to Autodesk customers on a variety of issues and questions
  • Document problems and solutions in short and clear articles for our knowledgebase
  • Research, verify, and document product issues
  • Manage customer expectations by providing updates on progress

Minimum Qualifications:
  • Experience using Autodesk Fabrication software, AutoCAD and Revit
  • Professional experience in the AEC (Architecture, Engineering, Construction) industry
  • You must have a fluent English. German or French language is highly desired.
  • You enjoy helping people and solve problems

Preferred Qualifications:
  • Customer service experience

About Autodesk:
Welcome to Autodesk. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. We support hybrid working schedule.

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