Technical Solutions Engineer

5 miesięcy temu


Kraków, Polska Arista Networks Pełny etat
Job Description

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. 

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

What You’ll Do

● Respond to customer product inquiries via telephone or email.
● Resolve customer concerns raised during installation, operation, maintenance or product
application or compatibility issues.
● Interpersonal skills and product knowledge and expertise are critical to responding to daily
customer-centric activities.
● Troubleshoot problems with hardware equipment and software applications and recommend
corrective action.
● Document customer communication and recurring technical issues to support product quality
programs and product development.

Qualifications

Required Product Knowledge and Technical Skills:
● Working knowledge of the networking industry, products, and protocols
● Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
○ AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE
& IEEE and other higher speed Ethernet interfaces, EVPN, IEEE flow control and IEEE priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE , VARP, VRRP, VLAN (IEEE , VRF, VXLAN

● Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar
packet generation and analysis tools) is highly desired
● A strong comfort level with Linux is highly desired
● Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud
Environment/Automation a plus

Desired skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer
environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:
Minimum education is a or ideally an MS in a technical field (CS/EE preferred) or related.
Industry certifications are preferred. Prior TAC experience preferred.

#LI-SZ1



  • Kraków, małopolskie, Polska Motorola Solutions Pełny etat

    Department DescriptionThe Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced two-way radio communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications.The systems cover Land Mobile Radio infrastructure and devices...


  • Kraków, Polska Motorola Solutions Pełny etat

    Job Description Key responsibilities of a Technical Support Engineer with German: As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices. Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting...


  • Kraków, Lesser Poland Euroclear Pełny etat

    About ProjectYou will work closely with Solution Architects, Technical Leads, Application Domain Owners, Application Owners, the business, and other collaborators to craft robust, reliable, performant, scalable solutions.As a Feature engineer, you are accountable for defining and realizing end-to-end design solutions on the communication and reporting...


  • Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job DescriptionWe are seeking a highly skilled Electrical Systems Design Engineer to join our team at Infotree Global Solutions. In this role, you will be responsible for the design and development of electrical systems for sustainable energy solutions.About the RoleYou will work on the development of electrical designs for charging electrical cars, ensuring...


  • Kraków, Lesser Poland Zendesk Pełny etat

    We are seeking a seasoned Technical Solutions Expert to join our team at Zendesk. This role will play a critical part in driving customer satisfaction by delivering technical expertise and guidance to our clients.About the RoleThis position is ideal for an individual with a strong background in software sales and technical support. As a Technical Solutions...


  • Kraków, Lesser Poland Zendesk Pełny etat

    **Job Title:** Technical Solutions Expert**About the Role:** We are seeking a highly skilled and experienced Technical Solutions Expert to join our team at Zendesk. As a key member of our sales cycle, you will be responsible for providing technical expertise and solutions to our customers, ensuring their success with our software.**Responsibilities:Work...


  • Kraków, Lesser Poland Fineos Corporation Pełny etat

    Job OverviewFineos Corporation seeks an experienced Technical Solutions Specialist to join our team. This role involves working closely with business stakeholders and technical teams to design and implement solutions that meet customer and market requirements.


  • Kraków, Lesser Poland Zendesk Pełny etat

    The role of the Technical Solutions Specialist at Zendesk involves driving the technical aspects of the sales cycle. As a technical expert, you will be responsible for bridging the gap between sales representatives and their prospects, ensuring seamless customer interactions.Key responsibilities include scoping customer pilots and Proof of Concepts,...

  • Software Engineer

    3 tygodni temu


    Kraków, Lesser Poland Motorola Solutions Systems Polska Pełny etat

    The Computer-Aided Dispatch Center plays a crucial role in cutting-edge group communication solutions, responsible for effective dispatching. As a Software Engineer on the Astro Console Team, you will be part of a global ensemble of professionals dedicated to delivering innovative solutions.Our cross-functional team is based in Cracow and comprises software...


  • Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewZendesk software was built to bring a sense of calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.About the RoleWe are seeking a Technical Solutions Expert to join our team. As a key member of our sales cycle, you will be responsible for all technical, solution, and competitive aspects....


  • Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Job DescriptionWe are seeking a highly skilled Advanced Vehicle Software Engineer to join our team at Infotree Global Solutions. In this role, you will be responsible for supporting technical documentation in the Digital Measurement System (DMS), analyzing customer requirements and technical specifications, and executing algorithm performance tests.Key...


  • Kraków, Polska Hays Poland Pełny etat

    We are seeking a talented Technical Solutions Expert to join our team at Hays Poland. This is a challenging position that will allow you to grow with the company and develop your skills in technical solutions architecture.The ideal candidate will have more than 10 years of experience in information technology or engineering, with a focus on strategy...


  • Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionWe are seeking a Technical Solutions Expert to join our team at Zendesk. As a Technical Solutions Expert, you will be responsible for all technical aspects of the sales cycle, working closely with Sales Representatives and prospects to deliver technical information and drive customer happiness.About the RoleYou will have 5-8 years of related...


  • Kraków, Polska Simply Talented Pełny etat

    Staff Infrastructure Engineer Job OpportunityWe are seeking a talented Staff Infrastructure Engineer to join our team at Simply Talented, a leading Australian gaming company with over a decade of experience in the industry.Company Overview:We offer a wide range of social games, poker, and casino games, with platforms that attract millions of players across...


  • Kraków, Lesser Poland Cisco Pełny etat

    At Cisco, we're on a mission to revolutionize the way organizations protect their networks from cyber threats. Our customers rely on us to provide innovative solutions that help them stay ahead of the ever-evolving threat landscape.As a Support Engineer on our team, you'll play a critical role in ensuring the success of our customers by providing top-notch...


  • Kraków, Lesser Poland Cisco Pełny etat

    Cisco is revolutionizing the way businesses protect their environments from cyber threats. With our cutting-edge platform, we empower our customers to measure and mitigate risk like never before.We're seeking a highly skilled Support Engineer to join our team of experts. As a key member, you'll be responsible for resolving complex technical issues and...


  • Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewWe are seeking a highly skilled Technical Solutions Expert to join our team at Zendesk. This is an exciting opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional customer experiences.

  • Software Engineer

    2 tygodni temu


    Kraków, Polska AVSystem Pełny etat

    Unlock Your Potential as a Software Engineer at AVSystemWe are seeking an experienced Software Engineer to join our team in creating innovative software solutions for the telco industry. This is a full-time position that requires a solid foundation in software development, design patterns, and object-oriented programming.Your primary responsibility will be...


  • Kraków, Lesser Poland Motorola Solutions Pełny etat

    Motorola Solutions: A Leader in Video Security ServicesAs a pioneering company in the video security industry, Motorola Solutions is seeking an experienced C++ Software Engineer to join our dynamic team in Krakow, Poland. We offer a competitive salary package and a chance to work on cutting-edge technology.


  • Kraków, Lesser Poland Motorola Solutions Pełny etat

    About the RoleWe are seeking a highly skilled Senior Java Software Engineer to join our Emergency Call Handling team in Krakow.As a key member of the team, you will contribute to the development and maintenance of our mission-critical platform, leveraging your expertise in Java, Kubernetes, and Docker.Key ResponsibilitiesDesign, develop, and deploy...