Technical Solutions Engineer

2 tygodni temu

Walerego EljaszaRadzikowskiego d Kraków, Polska AVSystem Pełny etat
System Engineer Job Description

Estimated Salary: $120,000 - $180,000 per year

About AVSystem

We are a leading provider of IoT solutions and services, working with enterprises worldwide to deliver cutting-edge technology.

Job Overview

This is an exciting opportunity for a skilled System Engineer to join our team and contribute to the development of innovative IoT systems.

Key Responsibilities
  • Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements.
  • Provide advanced technical support, resolving escalated issues and ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with clients to implement and test Proof of Concepts (PoCs) and production solutions.
  • Identify, analyze, and resolve system issues, cooperating with the 3rd line of support and product teams as needed.
  • Maintain technical documentation, including configuration guides, troubleshooting workflows, and customer-specific procedures.
  • Deliver training sessions and workshops to empower clients with technical knowledge.
  • Act as a bridge between customers and internal teams to ensure continuous improvement of technical support tools and processes.
Requirements
  • Bachelor's degree in Computer Science, Telecommunications, or a related field.
  • 3+ years of professional experience in a technical support or system engineering role.
  • Proficiency in Linux system administration, including log analysis, script execution, and CLI tooling (e.g., ip, tcpdump, systemctl).
  • Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI).
  • Experience with testing and troubleshooting in complex multi-server architectures.
  • Fluent in Polish and English with excellent technical communication skills.
  • Strong analytical and problem-solving skills, with attention to detail.
Desirable Skills
  • Certifications such as CCNA or equivalent networking expertise.
  • Experience with containerization technologies (e.g., Kubernetes, Docker).
  • Knowledge of IoT protocols and related technologies.
  • Familiarity with IT monitoring tools and REST API automation.
What We Offer
  • Opportunities to work with innovative IoT technologies and cutting-edge tools.
  • Career growth in technical and specialized paths.
  • A supportive and collaborative work environment.
  • High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
  • Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
  • Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
  • Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream), car parking area, and bike room.

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