Technical Application Support Specialist
1 dzień temu
Salary: $90,000 - $110,000 per year
We are looking for a highly skilled Senior Technical Support Engineer to join our team at AVSystem. As a key member of our support team, you will be responsible for providing top-notch application support to our customers.
About the Role
As a Senior Technical Support Engineer, you will:
- Manage customer issues related to the configuration and integration of our Unified Management Platform (UMP) application.
- Evaluate and resolve technical issues in a timely and professional manner, ensuring high customer satisfaction.
- Collaborate with internal teams and customers to troubleshoot complex technical issues.
- Perform application reconfiguration delegated by project managers.
- Identify and improve areas where our application documentation is insufficient.
- Maintain accurate project documentation and update it with changes introduced during the support period.
Requirements
To be successful in this role, you should have:
- At least 3 years of professional experience in similar positions.
- Excellent communication and problem-solving skills.
- A good understanding of networking protocols, network principles, and technologies inter-dependencies.
- Good Linux system administration level skills, including gathering logs and executing scripts.
- Very good troubleshooting skills and attention to details.
Benefits
We offer a competitive salary, benefits package, and opportunities for career growth and development. Our company culture values flexibility, teamwork, and continuous learning, making us an attractive employer for motivated professionals like you.
About Us
AVSystem is a leading Polish IoT / device management company that creates software used by tier-1 telcos around the world. We are committed to delivering high-quality solutions and exceptional customer service, and we need talented individuals like you to help us achieve our goals.
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