Senior IoT Technical Specialist

1 dzień temu

Walerego EljaszaRadzikowskiego d Kraków, Polska AVSystem Pełny etat

About AVSystem

We are a cutting-edge IoT solutions provider, dedicated to delivering innovative and reliable systems to enterprises worldwide.

About the Job

As an IoT System Engineer, you will play a key role in deploying, optimizing, and supporting our IoT systems. This position offers opportunities for growth and specialization within our technical teams.

Key Responsibilities:

  • Solution Configuration and Optimization: Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements.
  • Advanced Technical Support: Provide expert technical support, resolving escalated issues and ensuring compliance with Service Level Agreements (SLAs).
  • Collaboration and Proof of Concepts: Collaborate with clients to implement and test Proof of Concepts (PoCs) and production solutions.
  • System Issue Resolution: Identify, analyze, and resolve system issues, cooperating with internal teams as needed.
  • Technical Documentation: Maintain technical documentation, including configuration guides, troubleshooting workflows, and customer-specific procedures.
  • Customer Training: Deliver training sessions and workshops to empower clients with technical knowledge.
  • Customer/Internal Team Liaison: Act as a bridge between customers and internal teams to ensure continuous improvement of technical support tools and processes.

Requirements:

  • Bachelor's degree in Computer Science, Telecommunications, or a related field.
  • 3+ years of professional experience in a technical support or system engineering role.
  • Proficiency in Linux system administration, including log analysis, script execution, and CLI tooling.
  • Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI).
  • Experience with testing and troubleshooting in complex multi-server architectures.
  • Fluent in Polish and English with excellent technical communication skills.
  • Strong analytical and problem-solving skills, with attention to detail.

Bonus Points:

  • Certifications such as CCNA or equivalent networking expertise.
  • Experience with containerization technologies (e.g., Kubernetes, Docker).
  • Knowledge of IoT protocols and related technologies.
  • Familiarity with IT monitoring tools and REST API automation.

About Our Offer

We offer a dynamic work environment with opportunities for career growth, flexible working hours, and a relaxed atmosphere.

Benefits:

  • Opportunities to work with innovative IoT technologies and cutting-edge tools.
  • Career growth in technical and specialized paths.
  • A supportive and collaborative work environment.
  • High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
  • Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
  • Flexible working hours and a relaxed work atmosphere.
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
  • Comfortable office amenities, including a kitchen stocked with snacks and treats.

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