Customer Success Professional

1 dzień temu

Walerego EljaszaRadzikowskiego d Kraków, Polska AVSystem Pełny etat

At AVSystem, we are shaping the future of IoT solutions and seeking a talented Customer Success Professional to join our team. As a key player in customer success, you will focus on empowering clients to maximize the value of our cutting-edge IoT technologies.

Role Overview

As a Customer Success Professional, you will be responsible for managing and nurturing long-term relationships with enterprise clients. Your primary goal will be to ensure client satisfaction and success post-implementation.

  • Develop and maintain strong relationships with clients through regular communication, workshops, and training sessions.
  • Collaborate with internal teams to facilitate client onboarding, oversee implementation processes, and provide guidance on optimizing IoT solutions for specific business needs.
  • Act as the primary point of contact for client support, addressing issues and coordinating solutions with internal teams.
  • Conduct needs assessments, gather feedback, and analyze client performance metrics to drive enhancements and new features.
  • Proactively identify upselling opportunities by demonstrating the value of our solutions.

Requirements

To succeed in this role, you will need:

  • Several years of experience in customer-facing roles, preferably in IT or IoT industries.
  • A strong understanding of business processes and the ability to translate technical solutions into business benefits.
  • Excellent communication and interpersonal skills in both Polish and English.
  • Proven ability to manage multiple accounts and prioritize tasks effectively.
  • A proactive, client-focused approach to problem-solving and relationship building.

Desirable Skills

Bonus points for:

  • Experience in IT consulting, customer success, or post-sales account management.
  • Knowledge of IoT solutions and their applications in various industries.
  • Familiarity with tools like Jira, CRM platforms, and analytics software.

What We Offer

As a member of our team, you can expect:

  • A chance to work closely with enterprise clients and cutting-edge IoT technologies.
  • Clear career paths in customer success and account management.
  • A collaborative and dynamic work environment with a focus on innovation and client satisfaction.
  • High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
  • Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
  • Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream), car parking area, and bike room.

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