Customer Support Expert

1 dzień temu


Kraków, Polska AVSystem Pełny etat

At AVSystem, we're on a mission to shape the future of IoT solutions for enterprises. As a Customer Support professional, you'll play a key role in delivering cutting-edge technologies that directly impact our clients' success.

Job Summary

We're seeking an experienced and proactive Customer Support expert to join our team. In this role, you'll be responsible for implementing IoT solutions, providing technical support, and collaborating with our Product Team to drive innovation.

Key Responsibilities
  • Implement IoT solutions and provide ongoing technical support to ensure successful client onboarding and optimization.
  • Analyze customer requirements and feedback to inform product development and maintain detailed technical documentation.
  • Manage technical accounts and oversee Proof of Concepts (PoCs) to ensure accurate configuration and thorough testing.
  • Conduct training sessions, workshops, and presentations to empower clients in fully utilizing IoT solutions and meeting their business needs.
Requirements
  • Bachelor's degree in Computer Science, Telecommunications, or a related field.
  • Several years of experience in the IT/IoT industry, particularly in customer-facing roles.
  • Strong knowledge of computer networks, protocols, and tools (e.g., Wireshark, tcpdump).
  • Proficiency in testing and familiarity with Linux-based systems (e.g., Ubuntu, Debian).
  • Programming skills in any relevant language.
  • Fluent in Polish and English with strong communication skills.
  • Quick learner with a proactive approach to problem-solving.
What We Offer
  • Competitive salary based on your experience: $80,000 - $110,000 per year.
  • Flexible working hours and a relaxed work atmosphere.
  • Opportunities to work with international clients and gain exposure to the exciting IoT industry.
  • Autonomy in client interactions and direct influence on our products and the IoT landscape.
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.

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