Technical Support Expert
1 tydzień temu
We are seeking a highly skilled Technical Support Expert to join our team at Cornerstone OnDemand.
Company Overview:
As a Technical Support Expert, you will be part of a strong Advanced team delivering world-class support for our SaaS solutions. You must be genuinely excited to help our customers resolve issues and use your extensive problem-solving skills to ensure an outstanding customer experience.
Salary: The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.
Job Responsibilities:
- Understand multiple products from our portfolio and demonstrate an ability to help customers find solutions to their issues.
- Provide telephone and written support to customers, resolving technical and functional problems of varied complexity.
- Troubleshoot using all available knowledge resources including log file analysis.
- Replicate customer problems on test environments in order to isolate root cause and find a solution.
- Ability to handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate.
- Clearly articulate to customers and management a problem definition and a resolution plan.
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.
- Allocate time to projects as required.
Requirements:
- About 3-4 years of prior experience in Customer Support or working with HRIS, CRM or any other Cloud Solution Suites.
- Highly committed individual with a background in a problem-solving, customer service environment.
- Highly organized with understanding of processes, SLA's and tools in product support.
- Strong written and verbal communication skills with an ability to speak confidently and articulately with customers.
- Ability to influence in order to build productive relationships across teams.
- University Degree in Computer Science (or equivalent).
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Fluency in English and French. Additional languages will be appreciated.
-
Technical Support Expert
21 godzin temu
Kraków, Polska Altimetrik Poland Pełny etatAltimetrik Poland is a pioneering digital enablement company that delivers cutting-edge solutions to businesses worldwide. Our unique approach combines innovation and expertise to drive growth and success.We are seeking a highly skilled Senior Support Specialist to join our team in Poland. This role offers an exciting opportunity to work on complex technical...
-
Highly Skilled Technical Support Expert
3 dni temu
Pawia , Kraków, Polska Cornerstone OnDemand Pełny etatThe role of Advanced Technical Support Specialist is a key position within our SaaS solutions team. We are seeking an experienced and passionate individual to provide world-class support to our customers.We are looking for someone who genuinely enjoys helping others resolve issues and can utilize their extensive problem-solving skills to deliver an...
-
Technical Support Specialist
1 miesiąc temu
Aleja Pokoju , Kraków, Polska Black Label Pełny etatAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Black Label. As a key member of our support team, you will be responsible for providing expert-level technical support to clients from around the world.
-
Technical Support Specialist
1 miesiąc temu
Kraków, Polska AVSystem Pełny etatTechnical Support Specialist - Application ExpertWe are seeking an experienced Technical Support Specialist to join our team in Krakow, Poland. As a Senior Technical Support Engineer at AVSystem, you will provide application support to our customers, working closely with internal teams and customers to deliver high-quality solutions.The ideal candidate will...
-
Customer Support Expert
3 tygodni temu
Pawia , Kraków, Polska Cornerstone OnDemand Pełny etatJob OverviewThe Customer Support Expert is a key member of Cornerstone's support team, dedicated to delivering exceptional support experiences for our global customer base.
-
Expert AEC Technical Support Specialist
1 miesiąc temu
Kraków, Lesser Poland Autodesk Sp. z o.o. Pełny etatWe are looking for a highly skilled Expert AEC Technical Support Specialist to join our team at Autodesk Sp. z o.o.Job DescriptionCompany OverviewAt Autodesk, we empower innovators to make what's next possible. We believe in the power of design and the ability it has to shape the world around us.Job SummaryThis is an exciting opportunity to work with a...
-
Technical Support Specialist
4 tygodni temu
Kraków, małopolskie, Polska Estarta Poland Pełny etatExciting Opportunity: Join Us as a Technical Support Expert in Advanced Networking Solutions! Are you passionate about cutting-edge networking technologies and ready to make an impact? We’re searching for a Technical Support Specialist to deliver exceptional solutions for enterprise networking and wireless technologies. Your Role:You’ll take center...
-
Technical Solutions Expert
3 tygodni temu
Kraków, Polska Hays Poland Pełny etatWe are seeking a talented Technical Solutions Expert to join our team at Hays Poland. This is a challenging position that will allow you to grow with the company and develop your skills in technical solutions architecture.The ideal candidate will have more than 10 years of experience in information technology or engineering, with a focus on strategy...
-
Customer Support Excellence Specialist
1 tydzień temu
Pawia , Kraków, Polska Cornerstone OnDemand Pełny etatCornerstone OnDemand - Job DescriptionAbout Us:We are Cornerstone OnDemand, a leading provider of cloud-based HR solutions. Our mission is to help organizations unlock their full potential through innovative technology and exceptional customer support.Job Title: Customer Support Excellence SpecialistSalary: $65,000 - $85,000 per year (dependent on location...
-
Technical Support Engineer
2 dni temu
Kraków, Polska HAYS Pełny etatTechnical Support EngineerKrakówNR REF.: 1190673Obecnie prowadzimy rekrutację na stanowisko Inżyniera ds. Wsparcia Technicznego dla naszego Klienta o międzynarodowym zasięgu zlokalizowanego w Krakowie. Firma specjalizuje się w oprogramowaniu i doradztwie w zakresie projektowania i produkcji instalacji elektrycznych oraz urządzeń. Klient oferuje...
-
Support, Technical Account Manager
7 miesięcy temu
Kraków, Polska Tanium Pełny etatThe Basics: At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support TAMs work both reactively and proactively to improve the overall experience of our...
-
Technical Support Engineer with German
1 miesiąc temu
Kraków, małopolskie, Polska Motorola Solutions Pełny etatDepartment DescriptionThe Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced two-way radio communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications.The systems cover Land Mobile Radio infrastructure and devices...
-
Customer Support Technical Specialist
1 tydzień temu
Aleja Pokoju , Kraków, Polska Black Label Pełny etatCustomer Support Technical SpecialistWe are seeking an experienced Customer Support Technical Specialist to join our team at Black Label, a leading IT services consultancy. As a key member of our support team, you will be responsible for providing exceptional technical support to our global clients.About Us:Black Label is a specialized IT services...
-
Technical Support Specialist with Technical Expertise
1 tydzień temu
Opolska , Kraków, Polska HCLTech Pełny etatWe are HCLTech, a global leader in the technology sector, empowering progress through innovative solutions.As a dynamic and diverse organization, we thrive on creativity and excellence, fostering an environment where our people can grow and flourish.If you're passionate about delivering exceptional support and exploring new technologies, this role might be...
-
Technical Support Engineer with German
7 miesięcy temu
Kraków, Polska Motorola Solutions Pełny etatJob Description Key responsibilities of a Technical Support Engineer with German: As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices. Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting...
-
Kraków, Lesser Poland Avenga Pełny etatWe are seeking an experienced Technical Support Specialist to join our team of tech enthusiasts at Avenga. The ideal candidate will have a strong background in problem-solving and troubleshooting, as well as excellent customer service and analytical skills.Job DescriptionThe successful candidate will be responsible for resolving customer issues reported via...
-
Senior Technical Support Specialist for AEC Industry
3 tygodni temu
Kraków, Lesser Poland Autodesk Sp. z o.o. Pełny etatAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? We are seeking a skilled Senior Technical Support Specialist to join our team at Autodesk Sp. z o.o.Job Summary:We offer a competitive salary of 45,000 - 55,000 PLN per month, depending on experience, along with a range of benefits and opportunities...
-
Technical Support Representative
2 miesięcy temu
Kraków, Polska SCALEWORKS SP Z O O Pełny etatWith the aim of providing easily customizable online pre-employment assessment tests, eSkill Corporation has developed into a global leader in employment-related skills testing. eSkill provides organizations with a web-based skill testing service. Specifically, the eSkill application lets hiring and training managers configure tests from our extensive...
-
Customer Support Expert with German Language Proficiency
1 miesiąc temu
Kraków, Polska Motorola Solutions Pełny etatJob SummaryWe are seeking a skilled Customer Support Expert to join our Technical Support Operations team at Motorola Solutions. As a key member of this team, you will provide second-line user support for various devices and troubleshoot technical issues using your analytical skills.About the RoleThis is a fantastic opportunity to develop your technical...
-
Technical Support Manager
7 miesięcy temu
Kraków, Polska WM Reply Pełny etatJob description Job Title: Technical Support Manager Location: Hybrid working – Based in Kraków with the flexibility to work remotely. Help empower millions to achieve more by joining a world-class Microsoft consultancy. WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from...