Highly Skilled Technical Support Expert
3 dni temu
The role of Advanced Technical Support Specialist is a key position within our SaaS solutions team. We are seeking an experienced and passionate individual to provide world-class support to our customers.
We are looking for someone who genuinely enjoys helping others resolve issues and can utilize their extensive problem-solving skills to deliver an exceptional customer experience.
In this role, you will be responsible for:
- Providing telephone and written support to customers, resolving technical and functional problems of varied complexity
- Troubleshooting using all available knowledge resources, including log file analysis
- Replicating customer problems on test environments to isolate root cause and find a solution
- Handling all types of customer and business situations, assessing severity, impact, and escalating to management when necessary
Requirements include:
- 3-4 years of prior experience in Customer Support or working with HRIS, CRM, or Cloud Solution Suites
- A strong background in problem-solving and customer service
- Excellent organizational skills, understanding of processes, SLA's, and tools in product support
- Strong written and verbal communication skills, with the ability to articulate complex ideas confidently and clearly
- A university degree in Computer Science (or equivalent)
- Demonstrated commitment to valuing diversity and contributing to an inclusive work environment
This role requires fluency in English and French, with additional languages appreciated.
Salary Range: $70,000 - $90,000 per annum, depending on location and experience.
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