Highly Skilled Technical Support Expert

3 dni temu


Pawia Kraków, Polska Cornerstone OnDemand Pełny etat

The role of Advanced Technical Support Specialist is a key position within our SaaS solutions team. We are seeking an experienced and passionate individual to provide world-class support to our customers.

We are looking for someone who genuinely enjoys helping others resolve issues and can utilize their extensive problem-solving skills to deliver an exceptional customer experience.

In this role, you will be responsible for:

  • Providing telephone and written support to customers, resolving technical and functional problems of varied complexity
  • Troubleshooting using all available knowledge resources, including log file analysis
  • Replicating customer problems on test environments to isolate root cause and find a solution
  • Handling all types of customer and business situations, assessing severity, impact, and escalating to management when necessary

Requirements include:

  • 3-4 years of prior experience in Customer Support or working with HRIS, CRM, or Cloud Solution Suites
  • A strong background in problem-solving and customer service
  • Excellent organizational skills, understanding of processes, SLA's, and tools in product support
  • Strong written and verbal communication skills, with the ability to articulate complex ideas confidently and clearly
  • A university degree in Computer Science (or equivalent)
  • Demonstrated commitment to valuing diversity and contributing to an inclusive work environment

This role requires fluency in English and French, with additional languages appreciated.

Salary Range: $70,000 - $90,000 per annum, depending on location and experience.


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