Cybersecurity Technical Support Specialist

14 godzin temu


Jana Sobieskiego a Kraków, Polska Astec Rublon Pełny etat

Rublon Astec, a leading cybersecurity software provider, is seeking an experienced Cybersecurity Technical Support Specialist to join our team.

Job Description:

We are looking for a highly skilled professional to provide technical support to end-users of our Multi-Factor Authentication (MFA) solution. As a Cybersecurity Technical Support Specialist, you will be responsible for deploying, configuring, and managing Rublon MFA, identifying and implementing solutions to issues reported by users, and ensuring smooth operation of second-level support in cooperation with foreign partners.

You will also facilitate communication between users and third-level support teams, implement changes, and adjust documentation according to ITIL methodology.

Requirements:
  • Very good written and oral knowledge of German and English languages (level C1 or better)
  • Experience in a similar position, using support ticketing systems
  • Knowledge of incident, change, and issue management practices in line with ITIL methodology
  • Familiarity with Windows Server and Linux server environments

In this role, you will have the opportunity to work remotely or from our office in Krakow or Zielona Gora, Poland. You will also enjoy benefits such as access to private medical care, MultiSport card, and self-development opportunities through online training courses and sponsored certifications.

This is an excellent opportunity to join a highly collaborative team of cybersecurity experts developing cutting-edge user authentication solutions. If you're eager to make a global impact by safeguarding organizations from cyber threats, we encourage you to apply.

The estimated salary for this role is around $60,000-$80,000 per year, depending on your experience and qualifications. If everything goes well, we'll invite you to a final interview after completing a small assignment and an online meeting with our recruiter.



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