Technical Support Specialist

6 godzin temu


Kraków, Lesser Poland SupportYourApp Pełny etat

At SupportYourApp, we are committed to delivering exceptional customer experiences for tech companies around the globe. As a Customer Support Consultant, you will be part of our multicultural and multilingual team, working in a home office environment that promotes work-life balance and self-development.

About the Role

This is an exciting opportunity to join our team of experts who provide secure technical, customer support, and CX services. You will be responsible for providing exceptional customer support via calls, chats, and emails, building positive and long-lasting relationships with customers, meeting team KPIs, and staying up-to-date with cutting-edge technology.

Key Responsibilities
  • Provide timely and effective customer support through various communication channels
  • Build strong relationships with customers to ensure their needs are met and exceeded
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with developers and other departments to resolve complex customer issues
Requirements

To succeed in this role, you will need:

  • Excellent English language skills (at least C1 for both spoken and written)
  • Experience in customer service or a related field
  • Analytical and research skills to resolve complex customer issues
  • A positive and responsible attitude, with a strong commitment to customer satisfaction
What We Offer

In return for your expertise and dedication, we offer a range of benefits, including:

  • A flexible schedule that allows you to work from home
  • The opportunity to work with a diverse team of professionals from over 30 countries
  • A competitive compensation package in USD
  • Ongoing training and development opportunities to help you grow in your career

We are an equal opportunities employer and welcome applications from talented individuals from all backgrounds.



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