SME Merchant Support Specialist

6 godzin temu


Kraków, Lesser Poland MAJOREL POLSKA Pełny etat
Job Overview

MAJOREL POLSKA is a rapidly growing team in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe. We're looking for a Customer Care Agent to join our team and help manage inquiries from SME-sized merchants. As a member of our team, you'll have the chance to work with various IT systems, including CRM, ERP, and other customer-related systems. You'll also receive comprehensive training to ensure your success in this role.

The responsibilities of this position include:
- Handling emails, chats, and calls from customers with either acquiring or technical products
- Managing inquiries from SME-sized merchants
- Providing transactions support, settlement reports, self-service portal usage, technical support on Terminals, invoice-related questions, and other customer concerns.

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