IT Support Specialist
13 godzin temu
We are seeking a skilled Technical Operations Expert to join our team. As an IT Support Analyst, you will be responsible for managing access and support requests, automating processes, and providing top-notch customer service.
About the RoleThis role is part of our diverse team of cybersecurity scientists, data analysts, and engineers. Your primary focus will be on delivering responsive and effective customer service, with a solid understanding of Azure Cloud and Power BI fundamentals.
Main Responsibilities- Service Management: Manage access and support requests, including ticket management using Kanban.
- Process Automation: Automate access provisioning and support processes.
- Incident Triage: Triaging incidents, understanding the proximate cause, and routing to the appropriate team for resolution.
- Documentation: Create and maintain documentation for users and support teams, including incident response playbooks and standard operating procedures.
The successful candidate will be a proactive problem solver with expertise in the following areas:
- Platform Operations & Support: Empathetic customer and stakeholder management, ability to manage incidents and requests through to resolution, capability to follow and improve support processes, workflows, and playbooks.
- Technology Stack: Administration of Azure Entra ID and PIM, management of Power BI apps, workspaces, and user access, cloud monitoring and security management using Azure Sentinel and Log Analytics.
As a member of our team, you will have the opportunity to work with cutting-edge technologies, collaborate with a diverse group of professionals, and contribute to the development of our cybersecurity capabilities.
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