IT Support Engineer

1 dzień temu


Kraków, Polska Antal Sp. z o.o. Pełny etat

Production Support at Antal Sp. z o.o.

We are seeking a skilled IT Support Engineer to join our global infrastructure team. As a key member of the team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our systems.

Key Responsibilities:

• Investigating system failures and incidents reported on the services supported

• Communicating with various Business & IT teams

• Perform root-cause analysis and production fixes

• Flexibility to work in shifts and provide on-call support on weekend

• Working as a part of a global team

• Adherence to SLAs & service delivery procedures defined by ITIL framework

What You Will Need to Succeed:

• Strong written and oral English skill with the ability to work with global virtual team across multiple regions

• Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays

• Ability to work effectively and professionally under pressure

• Proven experience as a production technical support engineer

• Excellent problem solving and root cause investigation skills

• Understanding of IT Infrastructure is essential

• Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge

• Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager

• Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct

• Java and Unix/Linux environments. Knowledge of Oracle Databases

Additional Skills:

• ITIL Accreditation is an advantage

• Knowledge of Payment & Cash Management systems is preferable

• Familiarity with Incident / Problem / Change and Release Management procedures is beneficial

• Working knowledge of APIs is beneficial

• Experience with Cloud platforms is beneficial

• Basic knowledge of MQ is preferable

• Experience with Micro Services architecture is beneficial



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