IT Support Engineer
1 dzień temu
Production Support at Antal Sp. z o.o.
We are seeking a skilled IT Support Engineer to join our global infrastructure team. As a key member of the team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our systems.
Key Responsibilities:
• Investigating system failures and incidents reported on the services supported
• Communicating with various Business & IT teams
• Perform root-cause analysis and production fixes
• Flexibility to work in shifts and provide on-call support on weekend
• Working as a part of a global team
• Adherence to SLAs & service delivery procedures defined by ITIL framework
What You Will Need to Succeed:
• Strong written and oral English skill with the ability to work with global virtual team across multiple regions
• Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays
• Ability to work effectively and professionally under pressure
• Proven experience as a production technical support engineer
• Excellent problem solving and root cause investigation skills
• Understanding of IT Infrastructure is essential
• Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge
• Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager
• Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct
• Java and Unix/Linux environments. Knowledge of Oracle Databases
Additional Skills:
• ITIL Accreditation is an advantage
• Knowledge of Payment & Cash Management systems is preferable
• Familiarity with Incident / Problem / Change and Release Management procedures is beneficial
• Working knowledge of APIs is beneficial
• Experience with Cloud platforms is beneficial
• Basic knowledge of MQ is preferable
• Experience with Micro Services architecture is beneficial
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