Customer Support Specialist

5 dni temu

Kraków, Polska HAYS Pełny etat
Customer Support Specialist
Kraków
NR REF.: 1189889

Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.Join the group of 500 satisfied Contractors working for Hays’ clients
For our Client we are currently looking for Candidates for the position of:
Customer Support Specialist
Location: CracowJob type: B2B (with Hays Poland)Length: long-term cooperation, after the initial one-year assignment, further extension is possibleRate: 50-60 PLN/h net on B2BStart date: January 2025Work model: Hybrid/ First quarter fully in the office in CracowWorking hours: 9-17

Job Purpose:
  • Acts as a technical expert on complex and specialist subject(s). 
  • Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. 
  • Supports or leads projects by applying areas of expertise.
  • The support team consists of 6 people covering 4 countries.


Technical requirements:
  • Microsoft operating system, tools Office package, excel
  • Firewalls
  • Data communication 
  • Windows, 
  • Desktop side
  • IT interest
  • Configurations activity
  • Internet technology
  • Protocol
  • API
  • Outlook, teams,
  • Data manipulation
  • Understanding the ticketing system
  • SLAs
  • Customer Solutions Specialist


You are working with a team of professionals, providing solutions to customers for shipping, rating and tracking. 
You are working with the customer on online shipping solutions and integrated systems, you are consulting with the customer and their IT partners, you support the setup and troubleshoot when there is an issue.

What will you do:
  • Have regular contact with customer users/management in English (and German desired). Customer contact phone/not inbound 
  • Support peers within department and develop solutions together
  • Deliver training to internal and external customers
  • Initiate and lead projects, including cross functional projects
  • Support customers during all phases of solution development
  • Provide production support and troubleshooting 
  • You will report to the Manager IT responsible for the region.


RESEARCH AND ANALYSIS
  • Sources data and information from internal or external subject matter experts as required.
  • Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. 
  • Initiates, defines, and leads the development and communication of effective reports to key stakeholders, including senior/executive management.

TECHNICAL EXPERTISE
  • Develops and maintains expert knowledge in relevant Company principles, processes, tools, and best practices; current and forthcoming external requirements (can include International, Regional or Local regulations) and current/emerging market trends and practices within area of expertise. 
  • Provides expert advice proactively and on request, which may include advising on appropriate solution for complex or unique issues. 
  • Shares knowledge with peers and management.

CONTINUOUS IMPROVEMENT
  • Develops, recommends, and executes tools and processes to assist in the achievement of goals within area of expertise. 
  • Applies diverse but structured tools to achieve results or develop new or enhanced services.
  • Develops and delivers training for internal customers or vendors within area of expertise as appropriate.

PLANNING
  • Identifies and develops goals, which may include forecasts, relating to business initiatives and projects within remit in alignment with divisional and corporate goals. 
  • Demonstrates understanding of factors influencing goal achievement communicates to key stakeholders and secures commitment. 
  • May develop and present business or project plans to management. 
  • Contributes to the review of business cases/plans.

PROCESSES AND PROCEDURES
  • Designs process improvements, systems developments, or the implementation of best practice within area of expertise. 
  • May be involved in supporting management in the completion of processes within area of expertise.

MAXIMISING OPPORTUNITIES
  • Proactively identifies and analyses risks, opportunities and constraints within area of expertise.
  • Evaluates and presents recommendations and actions, to support decision making by management.
  • Leads and/or contributes to the implementation of actions to ensure results are realized.

PROJECT MANAGEMENT
  • Leads projects and initiatives, which may be cross functional and involve internal and external experts.
  • Completes post-implementation review to identify lessons learned and recommend corrective actions.

COMPLIANCE
  • Ensures on-going compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements. 
  • May include review of policies or standards to ensure compliance or design of new policies/ standards if appropriate. 
  • May complete department level audit and notifies management of any non-compliance issues as they arise.

ALIGNMENTS
  • Builds and develops effective relationships with key stakeholders, including externally, to influence optimal business decisions. 
  • May act as local point of contact for corporate level or represent the company in external organizations.
  • The support team consists of 6 people covering 4 countries


What will you get:
  • Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectors
  • Standard benefits - preferential rates for LuxMed and Multisport packages
  • When you choose to work via Hays, you also get the opportunity to work for many of Hays39 other leading clients in the future


What we expect from you:
  • Min. 3 years of experience in a similar position
  • Proficiency in Microsoft operating systems and Office package (especially Excel)
  • Experience with firewalls and data communication
  • Knowledge of Windows systems and internet technologies
  • Ability to work with internet protocols and APIs
  • Understanding of ticketing systems and SLAs
  • Teamwork skills and openness to work in an international environment
  • Very good command of spoken and written English (min. B2)


What would be a plus:
  • Good command of spoken and written German (min. B2)


What will the recruitment process look like: Your CV will be verified by Hays Recruiter Recruiter will contact you by phone - a 15-minute conversation about the project and your experience Technical conversation with the client - online meeting (1h) Offer Welcome to the project   
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland JL Talent Partners Pełny etat

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at JL Talent Partners. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers via phone and email, resolving their queries in a timely and professional manner.Key Responsibilities:Provide high-quality...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland JL Talent Partners Pełny etat

    Customer Support Specialist - Polish SpeakerWe are seeking a highly skilled Customer Support Specialist to join our team in Greece. As a Polish speaker, you will be responsible for providing exceptional customer support to our clients via phone and email.Key Responsibilities:Provide timely and effective support to customers via phone and email.Resolve...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland JL Talent Partners Pełny etat

    We are seeking a highly skilled Polish speaking Customer Support Specialist to join our client's team in Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service via phone and email, resolving customer concerns, and creating a seamless customer experience.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Reality Games Pełny etat

    Job DescriptionWe are seeking a highly motivated and skilled Junior Customer Support Specialist to join our team at Reality Games. As a key member of our support team, you will be responsible for engaging and managing our community of 4,000,000 players, providing exceptional customer service, and helping to drive the growth of our gaming studio.Key...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Reality Games Pełny etat

    Job DescriptionWe are seeking a highly motivated and skilled Junior Customer Support Specialist to join our team at Reality Games. As a key member of our support team, you will be responsible for engaging and managing our community of 4,000,000 players, providing top-notch customer service, and helping to drive our growth.Key ResponsibilitiesProvide...

  • Customer Support Specialist with German

    4 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Customer Support Specialist with German - RemotelyWe are seeking a highly skilled Customer Support Specialist with German to join our team at Antal Sp. z o.o. in a completely remote capacity. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, utilizing your fluency in German and English to...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Billtrust Pełny etat

    Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Billtrust. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our B2B customers, troubleshooting technical issues, and collaborating with internal stakeholders to drive customer satisfaction.Key...

  • Customer Support Specialist

    2 dni temu

    Kraków, Lesser Poland FedEx Pełny etat

    Job DescriptionWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team in Kraków. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of daily tasks.About FedExFedEx is one of the world's largest express transportation...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Billtrust Pełny etat

    As a Technical Customer Support Specialist at Billtrust, you will be the first point of contact for our B2B customers, troubleshooting and analyzing incoming requests, and partnering with internal stakeholders to provide customer insights and data.Key Responsibilities:Respond promptly and professionally to customer inquiries via email and phone, prioritizing...

  • Customer Support Specialist

    2 miesięcy temu

    Kraków, Polska Livespace Pełny etat

    At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices thanks to our process-oriented SaaS CRM.We are looking for an experienced Customer Support Specialist who will be a part of a team responsible for creating exceptional customer service and customer education...

  • Customer Support Expert

    2 dni temu

    Kraków, Lesser Poland Cornerstone OnDemand Pełny etat

    About Cornerstone OnDemandWe're seeking a highly skilled Product Support Specialist to join our team. As a key member of our support team, you'll be responsible for delivering world-class support to our global customer base.CompensationThe base salary range for this position is: 76,300 - 122,100 PLN per year. In addition to competitive base pay, the...

  • Customer Support Specialist, Polish Language Expert

    2 tygodni temu

    Kraków, Lesser Poland JL Talent Partners Pełny etat

    We are seeking a highly skilled Polish speaking Customer Support Specialist to join our team in Portugal. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers via phone and email on a range of issues.Your Key Responsibilities:Provide timely and accurate support to customers via phone and email.Use the...

  • Customer Support Specialist with Danish Language Skills

    2 tygodni temu

    Kraków, Lesser Poland Capita Pełny etat

    About the RoleWe are seeking a Customer Support Specialist with proficiency in Danish to join our team at Capita Poland. As a Customer Support Specialist, you will be the first point of contact for our customers, providing them with high-quality support and services.Key ResponsibilitiesProvide excellent customer support via phone, email, and chatRespond to...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Ziflow Pełny etat

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Ziflow. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.ResponsibilitiesProvide timely and effective support to customers via...

  • Customer Support Specialist with German

    4 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Customer Support Specialist with German - RemotelyWe are seeking a highly skilled Customer Support Specialist with German to join our team at Antal Sp. z o.o. in a remote work arrangement. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their...

  • Customer Support Specialist

    4 tygodni temu

    Walerego Eljasza-Radzikowskiego d, Kraków, Polska AVSystem Pełny etat

    {"h1": "Customer Support Role at AVSystem", "p": "As a Customer Support Specialist at AVSystem, you will play a key role in shaping the future of IoT solutions for enterprises. Your primary responsibility will be to facilitate client onboarding and ensure successful implementation and optimization of IoT solutions, providing ongoing technical support through...

  • Senior Multilingual Customer Support Specialist

    2 dni temu

    Kraków, Lesser Poland GOLDMAN RECRUITMENT Pełny etat

    We are seeking a highly skilled Senior Multilingual Customer Support Specialist to join our team in Kraków. As a representative of GOLDMAN RECRUITMENT, you will be responsible for delivering exceptional customer service to our clients while working in a dynamic and supportive environment.Estimated Salary:Roughly €20,000 - €28,000 per year, depending on...

  • Technical Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and documenting solutions for our knowledge base.Key...

  • Customer Support Specialist

    3 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    Job OverviewWe are seeking a skilled Customer Support Agent to join our team at Trimble. As a key member of our Operations - Customer Support department, you will be the first point of contact for customers via phone and/or email created tickets.Your Key ResponsibilitiesProvide technical support and customer service to customers using Trimble Transportation...

  • Technical Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Featherstone Sourcing Pełny etat

    Job Title: Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a Technical Customer Support Specialist, you will play a crucial role in providing exceptional technical assistance to our customers, ensuring their issues are resolved efficiently and...