Technical Support Specialist

1 miesiąc temu


Kraków, Polska AVSystem Pełny etat
Technical Support Specialist - Application Expert

We are seeking an experienced Technical Support Specialist to join our team in Krakow, Poland. As a Senior Technical Support Engineer at AVSystem, you will provide application support to our customers, working closely with internal teams and customers to deliver high-quality solutions.

The ideal candidate will have 3+ years of experience in similar positions, with a strong understanding of networking protocols and Linux system administration. You will be responsible for managing customer issues related to the configuration and integration of our Unified Management Platform (UMP) application.

Your primary focus will be on providing 2nd-line support, ensuring high satisfaction among our clients, and collaborating with project management and product teams to resolve complex issues. You will also be required to troubleshoot problems, escalate and cooperate with 3rd-line support, perform application reconfigurations, and maintain high-quality knowledge base documentation.

This role requires excellent troubleshooting skills, attention to detail, and the ability to work in context-switching situations. You will be expected to take responsibility for ensuring progress on multiple issues simultaneously and provide insightful feedback on missing tools and documentation.

In return for your expertise, we offer a competitive salary of approximately $60,000 per year, plus benefits including medical care, multisport card, company parking and bike room, kitchen full of snacks, onsite gym and chillout space, and a relaxed work atmosphere with no dress code or open spaces.

We believe that this role offers a unique opportunity to deepen your expertise in maintenance, help shape the way we support critical applications for telecommunications companies, and contribute to the growth of a leading Polish IoT/device management company creating software used by tier-1 telcos worldwide.



  • Kraków, Lesser Poland Capgemini Polska Pełny etat

    Capgemini Polska - Onsite Service EngineerWe are looking for a skilled Technical Support Specialist to join our team in Poland. In this role, you will provide end-user IT support and assistance by answering user queries, diagnosing, troubleshooting and fixing issues related to supported hardware & software.Responsibilities:Provide technical support for...


  • Kraków, małopolskie, Polska Estarta Poland Pełny etat

    Exciting Opportunity: Join Us as a Technical Support Expert in Advanced Networking Solutions! Are you passionate about cutting-edge networking technologies and ready to make an impact? We’re searching for a Technical Support Specialist to deliver exceptional solutions for enterprise networking and wireless technologies. Your Role:You’ll take center...


  • Aleja Pokoju , Kraków, Polska Black Label Pełny etat

    Customer Support Technical SpecialistWe are seeking an experienced Customer Support Technical Specialist to join our team at Black Label, a leading IT services consultancy. As a key member of our support team, you will be responsible for providing exceptional technical support to our global clients.About Us:Black Label is a specialized IT services...


  • Jana Sobieskiego a, Kraków, Polska Astec Rublon Pełny etat

    Rublon Astec, a leading cybersecurity software provider, is seeking an experienced Cybersecurity Technical Support Specialist to join our team.Job Description:We are looking for a highly skilled professional to provide technical support to end-users of our Multi-Factor Authentication (MFA) solution. As a Cybersecurity Technical Support Specialist, you will...


  • Kraków, Lesser Poland Capgemini Polska Pełny etat

    Are you passionate about delivering exceptional end-user IT support and assistance? Do you thrive in a hybrid work environment that offers the perfect blend of office collaboration and remote flexibility?We are seeking an experienced Technical Support Specialist to join our team at Capgemini Polska. In this role, you will be responsible for providing...


  • Aleja Pokoju , Kraków, Polska Black Label Pełny etat

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Black Label. As a key member of our support team, you will be responsible for providing expert-level technical support to clients from around the world.


  • Kraków, Lesser Poland L.M. Group Poland Pełny etat

    Overview\L.M. Group Poland seeks a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical expertise to clients, primarily communicating in German.\


  • Opolska , Kraków, Polska HCLTech Pełny etat

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing exceptional customer support, troubleshooting technical issues, and collaborating with colleagues across the globe.


  • Kraków, Lesser Poland Autodesk Sp. z o.o. Pełny etat

    Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? We are seeking a skilled Senior Technical Support Specialist to join our team at Autodesk Sp. z o.o.Job Summary:We offer a competitive salary of 45,000 - 55,000 PLN per month, depending on experience, along with a range of benefits and opportunities...


  • Opolska , Kraków, Polska HCLTech Pełny etat

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at HCL Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers through helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation.Key...


  • Kraków, Lesser Poland HCL Poland Pełny etat

    About the RoleAs a Technical Support Agent with HCL Technologies, you will provide comprehensive support to customers on various helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation. Your primary objective is to deliver exceptional customer service by identifying problems, researching solutions, and guiding...


  • Kraków, Lesser Poland HCL Poland Pełny etat

    Are you looking for a challenging role in technical support where you can utilize your problem-solving skills and provide excellent customer service? We are seeking a Technical Support Specialist to join our team at HCL Poland.Job SummaryWe are looking for an experienced Technical Support Specialist with a strong background in IT and excellent communication...


  • Kraków, Polska Altimetrik Poland Pełny etat

    Altimetrik Poland is a pioneering digital enablement company that delivers cutting-edge solutions to businesses worldwide. Our unique approach combines innovation and expertise to drive growth and success.We are seeking a highly skilled Senior Support Specialist to join our team in Poland. This role offers an exciting opportunity to work on complex technical...


  • Kraków, Lesser Poland Autodesk Sp. z o.o. Pełny etat

    We are looking for a highly skilled Expert AEC Technical Support Specialist to join our team at Autodesk Sp. z o.o.Job DescriptionCompany OverviewAt Autodesk, we empower innovators to make what's next possible. We believe in the power of design and the ability it has to shape the world around us.Job SummaryThis is an exciting opportunity to work with a...


  • Kraków, Lesser Poland Avenga Pełny etat

    We are seeking an experienced Technical Support Specialist to join our team of tech enthusiasts at Avenga. The ideal candidate will have a strong background in problem-solving and troubleshooting, as well as excellent customer service and analytical skills.Job DescriptionThe successful candidate will be responsible for resolving customer issues reported via...


  • Opolska , Kraków, Polska HCLTech Pełny etat

    Job DescriptionWe are seeking an experienced IT Support Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our clients and ensuring their technology needs are met.The ideal candidate will have a strong background in technical support, excellent...


  • Kraków, Polska Sabre Pełny etat

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Technical Support Specialist

    7 miesięcy temu


    Kraków, Polska Autodesk Pełny etat

    Position Overview With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this...


  • Opolska , Kraków, Polska HCLTech Pełny etat

    About HCLTechHCLTech is a leading technology company with over 219,000 employees across 54 countries. We are passionate about innovation and creativity, and we strive to bring out the best in our people.Job SummaryWe are seeking a Technical Support Specialist to join our team. This role will provide technical support to customers via phone, email, or chat,...

  • Technical Support Specialist

    7 miesięcy temu


    Kraków, Polska Autodesk Pełny etat

    Job Requisition ID # 24WD79175 Position overview We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. If you enjoy solving problems and helping others; if you are you passionate about customer experience and familiar with Autodesk Fabrication...