Technical Support Specialist for HCL Technologies

1 tydzień temu


Opolska Kraków, Polska HCLTech Pełny etat
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at HCL Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers through helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation.

Key Responsibilities
  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end-users
  • Route problems to internal support groups
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Document and manage problems, work requests, and their respective resolutions and circumventions using the Call Tracking System
Requirements
  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge is an asset
  • Availability to work shifts
  • Language proficiency in English (minimum B1+) and Greek at a minimum B2 level
Estimated Salary

Ranging from $50,000 to $80,000 per year, depending on location and experience.

Why Choose HCL Technologies?
  • We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
  • Our company is extremely diverse with 165 nationalities represented
  • We offer the opportunity to work with colleagues across the globe
  • We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
  • We are invested in your growth, offering learning and career development opportunities at every level


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