Technical Support Specialist for HCL Technologies
1 tydzień temu
We are seeking a highly skilled Technical Support Specialist to join our team at HCL Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers through helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation.
Key Responsibilities- Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end-users
- Route problems to internal support groups
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Document and manage problems, work requests, and their respective resolutions and circumventions using the Call Tracking System
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge is an asset
- Availability to work shifts
- Language proficiency in English (minimum B1+) and Greek at a minimum B2 level
Ranging from $50,000 to $80,000 per year, depending on location and experience.
Why Choose HCL Technologies?- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level
-
Technical Support Specialist for HCL Poland
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob Title: Technical Support SpecialistWe are seeking a highly skilled and dedicated Technical Support Specialist to join our team at HCL Poland. As a Technical Support Agent, you will play a critical role in providing exceptional support to our customers by identifying and resolving technical issues related to hardware, software, and networks.**Key...
-
Technical Support Specialist for HCL Poland
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatWe are seeking a highly skilled Technical Support Specialist to join our team at HCL Poland. In this role, you will play a key part in providing top-notch support to our French- and Polish-speaking customers.As a Technical Support Specialist, your main aim will be to deliver exceptional customer service by identifying problems, researching solutions, and...
-
HCL Poland Technical Support Expert
3 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatWe are seeking a skilled Technical Support Agent to join our team at HCL Poland. As an expert in technical support, you will be the primary point of contact for Portuguese-speaking customers.About the RoleThis is a full-time position with a competitive estimated salary of 40,000 PLN per month, depending on experience. You will work in a dynamic and...
-
Technical Support Specialist for Dutch-Speaking Clients
3 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob OverviewHCL Poland is seeking a skilled Technical Support Specialist to join our team. This role involves providing top-notch support to Dutch-speaking customers, ensuring their technical queries are addressed efficiently.ResponsibilitiesProvide hardware and software problem diagnosis and resolution via telephone for clients' end users.Route complex...
-
Technical Support Specialist for IT Infrastructure
2 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob Overview: We are seeking a skilled Technical Support Specialist to join our team in HCL Poland. This role involves providing exceptional support to customers on various technical issues, ensuring timely resolution and exceeding customer satisfaction.Key Responsibilities:To diagnose and resolve hardware, software, and network problems via telephone for...
-
IT Support Specialist for Slovak Clients
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob DescriptionWe are seeking a highly skilled IT Support Specialist to join our team in HCL Poland. As a Technical Support Agent with HCL Technologies, you will be responsible for providing top-notch support to Slovak-speaking customers on various technical queries.About the RoleIn this role, you will be working closely with our internal support group to...
-
Technical Support Specialist with Advanced IT Expertise
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob OverviewHCL Poland offers a challenging and rewarding career opportunity as a Technical Support Specialist with advanced IT expertise.About the RoleWe are seeking an experienced and skilled Technical Support Agent to provide top-notch support for our French- and Polish-speaking customers. As a key member of our team, you will be responsible for resolving...
-
Customer Support Specialist With Technical Expertise
3 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatOverview">HCL Poland offers a dynamic work environment with opportunities for growth and development. As a Technical Support Agent, you will be part of a global team dedicated to delivering exceptional customer service.About the Role">We are seeking an experienced Technical Support Agent to join our team in HCL Poland. The successful candidate will have...
-
Technical Support Specialist
6 dni temu
Kraków, Lesser Poland HCL Poland Pełny etatAbout the RoleAs a Technical Support Agent with HCL Technologies, you will provide comprehensive support to customers on various helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation. Your primary objective is to deliver exceptional customer service by identifying problems, researching solutions, and guiding...
-
Technical Support Specialist with Romanian Expertise
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob Summary:HCL Poland is seeking a skilled Technical Support Agent to provide top-notch assistance to our Romanian-speaking customers. As an ideal candidate, you will possess excellent communication and problem-solving skills, along with a strong ability to learn new technologies.About the Role:This position involves handling support requests via phone,...
-
Technical Support Specialist with International Expertise
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatAbout the RoleWe are seeking a highly skilled Technical Support Agent to join our team in Poland, providing top-notch support for Hungarian-speaking customers.ResponsibilitiesResolve technical issues via telephone for end-users, including hardware, software, and network problems.Route complex issues to internal support groups and work closely with vendors to...
-
Kraków, Lesser Poland HCL Poland Pełny etatJob OverviewWe are seeking a highly skilled Customer Service Expert to join our team at HCL Poland. As a Technical Support Agent, you will play a crucial role in providing exceptional customer service to our Greek-speaking clients.Responsibilities and Key TasksProvide technical support via phone for customers' end users, including hardware, software, and...
-
Kraków, Lesser Poland HCL Poland Pełny etatAt HCL Poland, we are seeking a highly skilled Customer Support Specialist with expertise in technical solutions to join our team.Job OverviewThis role offers an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent problem-solving skills. As a Customer Support Specialist, you will be responsible for providing...
-
Senior Technical Support Specialist in Romania
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob DescriptionWe are seeking a skilled Techincal Support Specialist to join our team in HCL Poland.About the JobThis role will involve providing technical support to Romanian-speaking customers via helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.The successful candidate will be responsible for identifying...
-
Technical Support Specialist for IT Infrastructure
4 tygodni temu
Opolska , Kraków, Polska HCLTech Pełny etatWe are a leading technology company, HCLTech, with over 219,000 employees across 54 countries.Our mission is to deliver exceptional customer experiences through industry-leading capabilities in Digital, Engineering, and Cloud.We value diversity, creativity, and passion, and we strive to bring out the best in our people.As a Technical Support Agent with HCL...
-
Technical Support Expert for Greek-Speaking Customers
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob Description:As a Technical Support Agent with HCL Technologies, you will be responsible for providing exceptional support to Greek-speaking customers. Your main goal will be to deliver timely and effective solutions to helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation.Your key responsibilities will...
-
Kraków, Lesser Poland HCL Poland Pełny etatWe are seeking a highly skilled Technical Support Specialist to join our team at HCL Poland. This is a fantastic opportunity for an individual who is passionate about providing exceptional customer service and support to Portuguese-speaking clients.About the Role:Provide technical support and assistance to customers via phone, email, and other communication...
-
IT Support Professional with French Language Skills
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatHCL Poland is seeking an IT Support Professional to join our team. As a Technical Support Agent with HCL Technologies, you will be responsible for providing top-notch support to French- and Polish-speaking customers.Key Responsibilities:Resolve technical issues via phone and other communication channelsCollaborate with internal teams to resolve complex...
-
Strategic Contract Management Specialist
4 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatJob OverviewHCL Poland is seeking a highly skilled Strategic Contract Management Specialist to join our team. This role involves reviewing and responding to customer and sales team requests for contractual documentation amendments, providing commentary and explanation for changes, and guiding internal stakeholder teams.About the RoleThis position requires...
-
IT Support Professional with Global Reach
3 tygodni temu
Kraków, Lesser Poland HCL Poland Pełny etatAbout the Role: We are seeking a skilled IT Support Agent to join our team at HCL Poland. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer support and have a strong background in technical troubleshooting.Daily Responsibilities: As an IT Helpdesk Analyst, you will be responsible for providing timely and...