IT Support Specialist with Technical Expertise
2 miesięcy temu
We are seeking an experienced IT Support Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our clients and ensuring their technology needs are met.
The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities- Manage user accounts across various platforms, including Windows, Active Directory, and Exchange
- Create and administer LAN accounts, Global Groups, email accounts, and shared resources
- Standardize network resources and grant permissions as per client requirements
- Set up servers according to client standards and grant permissions
- Ensure customers have appropriate access to necessary tools for efficient support
- Perform System Administrator roles for User Account Maintenance and Incident Management Systems
- Total 3-4 years of higher education (B.Sc. or diploma)
- Relevant 2-3+ years of help desk/desk side, customer service, and support experience
- Familiarity with VPN and remote dial-in users, Active Directory, Windows operating system, Mac OS, and ITSM ticketing tools
- MCP/MCSE/MCSA preferred, ITIL knowledge especially on Service Desk, Incident, Problem, and Change Management preferred
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plan, and paid time off.
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