IT Support Specialist with Technical Expertise

3 tygodni temu


Opolska Kraków, Polska HCLTech Pełny etat
Job Description

We are seeking an experienced IT Support Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our clients and ensuring their technology needs are met.

The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Manage user accounts across various platforms, including Windows, Active Directory, and Exchange
  • Create and administer LAN accounts, Global Groups, email accounts, and shared resources
  • Standardize network resources and grant permissions as per client requirements
  • Set up servers according to client standards and grant permissions
  • Ensure customers have appropriate access to necessary tools for efficient support
  • Perform System Administrator roles for User Account Maintenance and Incident Management Systems
Requirements
  • Total 3-4 years of higher education (B.Sc. or diploma)
  • Relevant 2-3+ years of help desk/desk side, customer service, and support experience
  • Familiarity with VPN and remote dial-in users, Active Directory, Windows operating system, Mac OS, and ITSM ticketing tools
  • MCP/MCSE/MCSA preferred, ITIL knowledge especially on Service Desk, Incident, Problem, and Change Management preferred
Benefits

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plan, and paid time off.



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