Senior IT Support Specialist

4 dni temu


Kraków, Polska RITS Pełny etat
About RITS Software House

RITS Software House is a leading software development company that offers bespoke services to clients in the Polish and international markets.

We are recognized as one of the fastest-growing tech firms, committed to innovation, quality, and client satisfaction. Our company values integrity, collaboration, and continuous learning, fostering a culture that encourages professional and personal growth.

Competitive Salary: The estimated salary for this role is $80,000 - $110,000 per annum, commensurate with experience.

Job Description

This is an exciting opportunity for a seasoned Technical Support Manager to join our esteemed team at RITS. As a pivotal member of our IT support division, you will be tasked with providing exceptional support to both users and systems.

Your daily responsibilities will encompass troubleshooting technical issues, maintaining optimal system performance, and collaborating with fellow IT professionals to enhance service delivery.

You will also be instrumental in implementing new technologies, optimizing existing systems, and ensuring that our clients benefit from the highest quality support.

Your expertise will be vital in boosting user satisfaction and preserving our reputation for excellence.

Key Responsibilities:
  • Troubleshoot technical issues and maintain optimal system performance.
  • Collaborate with fellow IT professionals to enhance service delivery.
  • Implement new technologies and optimize existing systems.
  • Ensure clients benefit from high-quality support.
Requirements and Qualifications

To be successful in this role, you will require:

  • A minimum of five years' experience as a Specialist supporting applications.
  • Higher education, minimum engineer or bachelor's degree.
  • Proficiency in SQL/MS SQL, PL/SQL, Unix/Linux, and SharePoint.
  • Knowledge of the Documentum platform for system services based on Documentum.
  • Familiarity with HP ALM / HP Quality Center from an administrative perspective.
  • Excellent communication and coordination skills.
  • Ability to adapt quickly to new technologies and business processes.
Benefits

We offer a comprehensive benefits package including:

  • Competitive salary range.
  • Comprehensive health insurance.
  • Retirement plans.
  • Paid time off.
  • Opportunities for professional development and career advancement.


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