IT Support Specialist

6 miesięcy temu

Kraków, Polska CANPACK Pełny etat

Key responsibilities:

  • Ongoing technical support for end users, as the first and second level of support, in particular:
  • Solving hardware and application problems on workstations, video-conferences, TVs, printers, and mobile phones, etc.
  • Resolving network-related problems, such as connectivity issues and access to network resources.
  • Repair of computer hardware
  • Employee training in the use of utility applications operating in the Group
  • Preparation of computer equipment for the end user
  • Registering and handling service requests with use of ITSM tools
  • Collaborating with other IT teams to solve more complex issues.
  • Forwarding reports to the Third Support Level
  • Implementation of solutions provided by the Third Support Level
  • Introducing changes in the configuration and modernization of elements included in the IT technical infrastructure
  • Monitoring and maintaining computer hardware (computers, printers, mobile phones, video conferencing terminals, UPS power supplies) and performing software updates on workstations.
  • Acting as the next level of escalation for pending or escalating service calls
  • Providing opinions on repair, modernization, decommissioning, and procurement of computer hardware and software.
  • Creating and updating technical documentation.
  • Deepening knowledge of new hardware and application solutions emerging in the IT market.
  • Maintaining detailed records of computer equipment and installed software.
  • Cooperating with suppliers and service technicians of hardware and software manufacturers regarding service agreements and warranties.
  • Participating in IT projects.
  • Working closely with other IT departments.

Expectations:

  • Higher education in IT or related field.
  • Minimum 1-2 years of experience in a similar position.
  • Very good knowledge of Microsoft operating systems and popular applications/related solutions.
  • Familiarity with Microsoft solutions such as Windows 7/10/11, SCCM, and O365 would be an additional advantage.
  • Knowledge of Android and iOS systems with MDM technology.
  • Familiarity with personal and portable computer architecture
  • Basic knowledge of computer networks
  • Strong problem-solving skills
  • Multitasking ability and working well under time pressure and stress
  • For working with Polish and English-speaking users, Polish and English language proficiency - minimum B2 level in both speaking and writing.

We offer:

  • 1-year contract
  • An opportunity to work in a successful, internationally growing company
  • Real influence on company results and development
  • A wonderful and friendly work culture and environment
  • Private medical care for your well-being
  • Retirement plan, insurance plan, and an attractive annual bonus based on performance
  • The possibility of working in a hybrid model: 1/2 day remote work, 3/4 days in the office

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