IT Support Technician

1 tydzień temu


Kraków, Lesser Poland CANPACK Pełny etat

About the Role:

We are seeking a skilled IT Support Specialist to join our team at CANPACK. The successful candidate will provide technical support for end-users, resolving hardware and application problems, and collaborating with other IT teams to solve complex issues.

Key Responsibilities:

  • Provide technical support for end-users, including troubleshooting and resolving hardware and application problems.
  • Collaborate with other IT teams to solve complex technical issues.
  • Maintain computer hardware and software, performing software updates and monitoring system performance.
  • Act as the next level of escalation for pending or escalating service calls.
  • Provide opinions on repair, modernization, decommissioning, and procurement of computer hardware and software.

Requirements:

  • Higher education in IT or a related field.
  • Minimum 1-2 years of experience in a similar position.
  • Strong problem-solving skills and ability to work under time pressure and stress.
  • Polish and English language proficiency - minimum B2 level in both speaking and writing.

What We Offer:

  • 1-year contract.
  • An opportunity to work in a successful, internationally growing company.
  • Real influence on company results and development.
  • A wonderful and friendly work culture and environment.
  • Private medical care for your well-being.
  • Retirement plan, insurance plan, and an attractive annual bonus based on performance.
  • The possibility of working in a hybrid model: 1/2 day remote work, 3/4 days in the office.

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