Technical Support Specialist with Slovenian Language Skills

3 tygodni temu


Opolska Kraków, Polska HCLTech Pełny etat
About HCLTech

HCLTech is a leading technology company with over 219,000 employees across 54 countries. We are passionate about innovation and creativity, and we strive to bring out the best in our people.

Job Summary

We are seeking a Technical Support Specialist to join our team. This role will provide technical support to customers via phone, email, or chat, resolving hardware, software, and network issues.

Daily Responsibilities
  • Provide expert-level technical support to customers, troubleshooting and resolving issues in a timely manner
  • Work closely with internal teams to resolve complex issues
  • Document and track customer interactions using our call tracking system
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field
  • Excellent communication and problem-solving skills
  • Proficiency in Windows OS, MS Office, and internet browsers
  • Familiarity with ITIL framework and helpdesk software
  • Language proficiency in English (B1+) and Slovenian (B2+)
Benefits
  • Competitive salary: $60,000 - $80,000 per year
  • Life insurance and private medical care
  • MultiSport Card and subsidy for glasses
  • Subsidy for language courses and clear career path

We offer a dynamic work environment, virtual-first setup, and opportunities for growth and development. If you're passionate about technology and customer support, we'd love to hear from you



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