Process Deployment Coordinator

2 tygodni temu

Gdańsk, Pomerania, Polska Hiab Pełny etat

About us

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We are looking for an experienced and self-motivated Process Deployment Coordinator to join our team

Purpose of the position

The purpose of the position is to support the deployment of the new projects related to Hiab's Transformation and support successful rollout to the Customer Support Centers in several countries.

The main duties in this task is to support different activities among the project deployment. Provide assessment of country readiness according to the defined Deployment Blueprint, participation in planning phase with the stakeholders and coordinate execution to enable the solution go-live in countries. The core ability is to understand the correlation of the existing processes and setup vs needs of the solution deployment. Identify the gaps, prepare relevant action plan and support proper execution with CSCs teams in collaboration with Value Stream Owners. Ensure the country organization is ready for the planned rollout and support operational teams with users training. Provide user's feedback to the project team and suggest improvements for the efficiency and effectiveness.

Main tasks and responsibilities

Support several Solution Owners with the activities related to the successful deployment of already existing solutions related to Hiab's transformation strategy Based on defined Deployment Blueprint check the CSC readiness to the solution rollout, coordinate CSC related activities and ensure actions are completed in a timely manner Communicate with CSC management and Value Stream/ Solution owners Oversees the action plan for gaps closure Participates in the rollout planning sessions with stakeholders Ensures required documentation is available, and coordinate training schedule Optimizes by proposing improvement and sharing feedback Communicate findings and proposals to the project team

KPIs :

related to the project deployment

What you'll need to succeed

Education:

Relevant and completed education: bachelor/master's degree in Management, Economics, Technology, Computer Science or the equivalent through a combination of education and work experience.\

Experience :

● Previous experience as a member of change management project
● Experience in developing and implementing processes
● Salesforce environment preferable

Competencies :

Exceptional interpersonal and communication skills Proactive and focused on the results Strong attention to details Interest in IT solutions/ Salesforce Excellent cooperation skills, ability to work with different cultures, independently and in teams Proven ability to identify, assess and solve problems Project management basics A strong interest in developing existing and new processes, tools and ways of working to make the Transformation successful

Desired behavior:

Ability to act as a change agent, proactiveness and ownership Result focus Teamplayer High integrity and excellent interpersonal skills Self starter Proactive Self-motivated Well developed and effective verbal and written communication skills used in working with peers and employees

What we offer

Working with specialists in an international environment; Annual training budget and development program; Comfortable workplace and friendly atmosphere; Medicover Healthcare package; Multisport for you and your family; UNIQA Insurance for life; Hybrid working system; Co-financing parking; Office 5 minutes from SKM train station.

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