Service Analyst

Opis pracy

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

Service Analyst

This position is fix-term contract for the maternity cover

About the role

As the Service Analyst, you will be responsible for the oversight and management of R&D Tech GxP and non-GxPapplications, not only ensuring that service delivery meets the organizationand ITSM standards, but alsodriving continuous improvement in service processes. The role requires keeping applications in scope compliant, understanding the business and stakeholders needs while keeping the effective relationships and providing best in class Service Managementby promoting ITIL best practices in R&D Tech area.

Key responsibilities

Ensuring respective R&D Tech services and processes are compliant with related GxPstandards and securing synchronization of the ServiceNow baseline to achieve peak operational standards.

Discovering avenues for optimizing service delivery processes, streamlining workflows, and improving efficiency while ensuring adherence to compliance and maintaining quality standards.

Collaborating with Service Management lead and team day-to-day to maintain ITSM frameworks to ensure efficient and effective delivery of Tech Service Management.

Fostering connections and building strong relationships with stakeholders, including business owners, product owners, both internal and external Tech team to understand their needs and achieve high standardsof R&D Tech Services.

Creating and maintainingcontrolledgovernance documentation for applications in scope for service processes and procedures to ensure accuracy and accessibility.

Overseeing vulnerability management activities and coordinating with tech teams and stakeholders to identify, assess, manage and remediate them based on the work frame.

Qualifications and skills

Good understanding of ITIL based service management processes(ITIL Foundation v4 certification is a plus)

Proven experience in Tech Service Management, business analysis, or a related role with a focus on Service Improvement & Analysis scope

Hands-on experience working with ITSM platforms (i.e. ServiceNow) by managing configurations (application, service, server, database) in CMDB

Previous experience with technical documentation creation and maintenance

Familiar with SaaS solutions and cloud-based technology systems

Knowledge of managing end to end lifecycle of vulnerability activities

Preferred

Excellent communication and interpersonal skills, with the ability effectively collaborate with cross-functional teams

Demonstrated experience in stakeholder management, compliance, and ITSM practices

Expertise in integrating agile methodologies within professional frameworks

Able to manage multiple tasks and can prioritize effectively to meet timelines

Adaptability to enable flexibility in navigating change and evolving priorities and respecting the timelines

Please save a copy of the job description, as this may be helpful to refer to oncethe advert closes.

Opportunities for growth

None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing.

Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with a benefits package that includes:

Career at one of the leading global healthcare companies

Attractive reward package (annual bonus & awards for outstanding performance, recognition awards foradditional achievements and engagement)

Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)

Family benefits (extraparental leave,caregiver'spolicy)

Life insurance and pension plan

Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)

Private medical package with additionalpreventive healthcare services for employees and their eligible counterparts

Sports card (Multisport)

Personalized learning approach

Supportive community and integration events

Modern office with creative rooms

Free car and bike parking

Why Join Us?

The future of everyday health is changing. And we're thepeople changing it. In front of us is an incredibleopportunity to go beyond what any of us have donebefore. And make everyday health more achievable,more inclusive and more sustainable. For more and morepeople. Sojoin us, as we build one of the world's leadingconsumer healthcare companies. Join us to innovate ourcategory-leading brands. To better understand people'severyday health needs. To tackle the biggest barriersthat stand in their way. To change individual and societalbehavior. Join us to work with colleagues who share your restlessenergy. To explore your interests. To stretch yourself todo the best work of your career. And join us, as togetherwe build a working experience that encourages us all tolead happier, healthier, more productive lives. The way we see it, every day is an opportunity for better.And we're going all in to realize it.

#Li-hybrid

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.

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