Product Support Specialist With Italian And English

2 tygodni temu

Kraków, Lesser Poland HCL Poland Pełny etat

Product Support Specialist with Italian and English Miejsce pracy: Kraków Technologies we use Operating system Windows About the project As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department.

As an individual contributor, you will be working for Italian speaking customers.


Your responsibilities Managing Order efficiently for faster fulfillment Answering customers queries relater to order or general enquiries over the phone call Managing mailbox efficiently to ensure response to customers within SLA Providing support to Department/Team's Leader in ensuring operational efficiency Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes Preparing and delivering reports, recommendations or alternatives for improving processes Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership Keeping up to date standard operating procedures documentation for CSS operations Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle Our requirements Italian+ English language fluency Bachelor's degree Experience in Customer Service/ Product Support Demonstrates excellent judgment and decision making skills Strong verbal communication and listening skills Demonstrated time management and priority setting skills Ability to simultaneously handle multiple priorities Proactively approaches responsibilities Optional Customer Focus Actively implements process improvements at transversal level Written and oral outstanding professional command of Italian Language Basic computer knowledge with usual programs (Word, Excel, etc) and experience of ERP systems (Oracle preferred) What we offer Private medical care Multi Sport Card Subsidy for glasses Subsidy to language courses Christmas and holiday bonuses Life insurance Benefit platform Courses & clear career path in a growing multinational organization Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance remote work opportunities Recruitment stages Application Shorlisting Technical & HR Interview Offer Rollout Why us? We are one of the fastest growing large tech companies with offices in 60+ countries across the globe and 225,944 employees Our company is extremely diverse with representation of 165 nationalities We offer the opportunity to work with colleagues across the globe We offer a virtual-first work environment, promoting a good work-life balance and flexibility We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark We offer comprehensive benefits for all employees We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect At HCL, we don't just accept the differences—we support it and celebrate it.

We are committed to cultivating and preserving a culture of inclusion and connectedness.

We are able to grow and learn better together with a diverse team of employees.


As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

Please, read our

Candidate Data Privacy:
HCL Poland HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.


We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion.

To learn how we can supercharge progress for you, visit

We thank all interested candidates for their applications.

We reserve the right to contact only selected candidates.

Only those applications that include the candidate's consent to process personal data will be considered.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art.


6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp.

z o.
o.

for the purposes of future recruitment processes.

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