Technical Lead With Italian And English

2 tygodni temu


Kraków, Lesser Poland Hcl Poland Pełny etat

Responsibilities :

Provide technical expertise to the help desk team Act as technical liaison between help desk and IM support groups Maintain technical skill continuity and consistency of help desk staff Ensure continuous improvement of services provided by the help desk Provide telephone support to customer end users Provide Problem Management System support activities Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD Includes preparation of help desk staff to support new technology Maintain skills inventory of help desk analysts and Work Request Co-coordinators and etc.

requirements-expected : Phone support experience is must.

Technical helpdesk or technical call center experience is necessary.

Prior experience in Hospital support Disciplined, systematic problem solving skills required.


Hands-on work experience with the following: Windows Operating systems Clients: Windows 10 and Knowledge on MAC (Good to have) Knowledge of Active Directory, Exchange Prior experience and knowledge to support G Suite/ Google Suite applications like Gdrive, Gmeet etc.

ITSM ticketing tools such as Remedy, HP Service Center, Service Now User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools Experienced in providing support for Clinical apps like Cerner, All Scripts, HER Internet browsers (e.g.

Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers Others: Adobe Acrobat and other common desktop applications like Winzip, etc Excellent communication and conversation skills (Verbal and Written) in Italian and English Good documentation skills Should have a great customer handling skills Able to handle unforeseen situations offered : Life insurance Private healthcare Multi Sport Card Clear career path in a growing multinational organization benefits : sharing the costs of sports activities private medical care life insurance

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