IS Service Owner

2 tygodni temu

Kraków, Lesser Poland ABB Pełny etat
IS Service Owner

At ABB, we are dedicated to addressing global challenges

Our core values:

care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This is a position with global grade

12

This position reports to

IT Service Management Team Leader

Your role and responsibilities


In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers.

Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer's expectations.

You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.

The work model for the role is: #hybrid

This role is contributing to the Electrification (EL)/ Information Systems (IS).

You will be mainly accountable for:

  • Creating and managing Service Level Agreements (SLA) and Operational Level Agreements (OLA) to increase transparency between service provider and Service Owner, and providing feedback about service's performance, availability, etc.
  • Creating effort, time, and cost estimates for demand requests (projects, solutions, deployments, and handover to operational vendor), and ensuring that service reaches its targets with increase in performance year after year.
  • Serving as the escalation point in case of a severe problem in the service and working with the service line to get the service back on track.
  • Deciding on the execution of changes in services and applications as part of accountability toward the Change Advisory Board.
  • Ensuring compliance with Information Systems project frameworks and processes.
  • Collaborating with other ABB IT units following IT Service Management framework.
  • Building strong relationships with business representatives and support teams.

Our team dynamics:
You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

  • You have 5+ years of experience in managing global IT applications and working with IT
  • You are immersed in both Agile and Waterfall methodologies, delivering services best in the Electrification market
  • Possess an enhanced knowledge of MyService tool and Jira
  • You are independent, reliable and with ability to work under time pressure
  • Master degree in Computer Science or related field and/or have a demonstrated track record in IT Project Management or IT Service Management.
  • You are at ease communicating in English
More about us

We value people from different backgrounds.

Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.

#MyABBStory

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