Customer Service Agent with German

2 tygodni temu


Kraków, Lesser Poland HRK Pełny etat

Main Responsibilities:

  • Assisting customers via phone calls and messages,
  • Creating clear service instructions for better customer comprehension,
  • Managing transitions during changes in Internet Service Providers smoothly,
  • Engaging with clients to discuss proposed changes for clarity and alignment,
  • Implementing system adjustments to meet changing customer needs.

Requirements:

  • Must be fluent in German at B2+/C1 level or higher,
  • Display a strong customer-focused mindset,
  • Possess exceptional organizational and communication skills,
  • Be able to adapt to various shift schedules.

Offered Benefits:

  • Employee Assistance Program providing psychological support to employees and their families,
  • Extra day off for participating in voluntary activities of personal interest,
  • Performance-based bonuses,
  • Relocation assistance package,
  • Access to Employee Network Groups for connection and learning in an inclusive environment,
  • Potential opportunities to become an Internal Trainer,
  • Medical coverage and insurance benefits,
  • Access to various employee benefit programs.

Skills Required: German, Swiss German, Customer Orientation, Problem-Solving, Strong Written and Oral Communication.



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