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Junior Shared Service Specialist z Spanish
2 tygodni temu
It's to streamline everyday life and deliver convenience whether through customer service, our technology or delivery.
Are you a student or graduate and looking for your first job? You are comfortable communicating in Italian and want to grow in an international environment then we invite you to take a look at our offer.
We are launching our first Shared Service Center in Poland, which will support 30,000 couriers worldwide. To bring our major project to life, we are looking for individuals to join our brand new Global Courier Operations Team. In this role, you will focus on responding to courier inquiries and resolving issues reported by couriers.
What exactly will your responsibilities include?
- Being the first point of contact (Tier 1) for the courier fleet;
- Processing courier inquiries through the ticket system and daily operational tasks related to the courier lifecycle;
- Performing administrative tasks such as absence management, handling employee data and more;
- Listening to courier feedback and support, sharing insights with supervisor and proactively looking for ways to improve processes.
- Knowledge of Spanish to communicate in writing and speaking with couriers ; Italian would be an added advantage
- Experience in a customer service and support role will be a plus
- Familiarity with tools such as G Suite and Slack will be a plus
- Helpful, service-oriented, friendly and supportive attitude towards working with colleagues and partners.
's culture is all about fun, fast pace and support, focusing on movement, development and celebration of every aspect of our employees' work. They keep us one step ahead of the competition.
In addition, you receive from us:
- Full-time contract employment,
- Subsidized health insurance and sports card,
- Takeaway lunch card
- Opportunities to work in an international environment in a rapidly growing company,
- Training and continuous development opportunities within the role,
- Hybrid work system 2 days from office, 3 days home office
Take a look at our careers page, where you'll find stories from our employees, blogs, podcasts and lots of other tasty information.
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