Junior Customer Service Specialist

2 tygodni temu


Warszawa, Mazovia, Polska YOKOHAMA Europe Pełny etat

Junior Customer Service Specialist (m/w/D)

based in our Office in Warsaw

Founded in Japan in 1917, YOKOHAMA Rubber Company Limited has a wealth of experience in various industries such as tyres, marine, aerospace and other industrial products as well as an impressive global distribution network covering all continents. YOKOHAMA CEE is a Polish subsidiary based in Warsaw of YOKOHAMA Europe, and is active in the import and export, sales and marketing of rubber tyres/hoses for motor vehicles.

Your Tasks


• Manage large amounts of inbound and outbound calls in a timely manner


• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives


• Enters orders to the system


• Provides product information by answering questions; offering assistance


• Build strong relationships with customers


• Follow our customer engagement strategy


• Meet personal/team qualitative and quantitative targets

Your Profil:


• Knowledge of MS Office, in particular Excel


• BS/BA in Marketing or a related field of study


• Excellent writing and communication skills


• Strong Behavouir and Mindset in Ownership, Flexibility and Teamwork


• Fluent Polish and intermediate/advanced English

Contacts

  • Adeel Tariq, Vice-President HR & GA Europe
  • Marta Lusa, CFO YCEE

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