Senior Site Reliability Engineer

2 tygodni temu

Kraków, Lesser Poland Zendesk, Inc. Pełny etat
Job Description

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.

The ideal candidate will want to join a growing team. You have recent experience with full-stack cloud native software development, distributed systems, AWS, and digging through the code to resolve issues. You should have experience debugging incidents and partnering with teams across a company to improve reliability and performance of systems and services.

What you'll be doing

  • Design, develop, and evolve the SRE practice at Zendesk.
  • Provide and institute proven practices around reliability, remediations, and troubleshooting.
  • Work with development teams to investigate sophisticated performance and reliability issues and help them to resolve them.
  • Being on-call to rapidly understand issues with our products and help teams to efficiently solve them during incidents.
  • Build vital and efficient tooling to lower the barrier of entrance for engineering teams to plug in and enjoy the benefits of Reliability focused on Observability.
  • Implement governance of Observability standards to ensure consistency, foster innovation, and enhance cost-effectiveness.

We encourage you to apply, even if you don't match everything listed below.

What you bring to the role

  • Data driven and observability passioned
  • Enjoyment helping others learn and improve through pairing, code review, tech talks etc.
  • The ability to lead, partner, and collaborate cross functionally across a large engineering organization.

Basic Qualifications:

  • 4+ years experience in a Software Development and/or Site Reliability Engineering role.
  • Experience with AWS, infrastructure, software design, backend systems.
  • You're comfortable jumping into unfamiliar codebases and languages.
  • Experience developing and operating large-scale distributed systems
  • Experience with Python, or Golang.
  • Experience with Datadog or any other Observability vendor
  • Can debug difficult problems across sophisticated systems.

Nice to have:

  • Worked with Kubernetes Clusters.
  • Very nice to have experience with OSS Observability tools
  • Familiar with Ruby
  • Understand incident lifecycles and on-call.

Tech Stack

  • Zendesk's codebase is mostly written in Go, Ruby and Scala.
  • The stack runs in Kubernetes, hosted in AWS.
  • Observability is based on Datadog and OSS tooling.
  • We build tools in Python, Go

#LI-BP1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł198,000.00-zł340, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.


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