Team Leader in Professional Services Team

2 tygodni temu

Kraków, Lesser Poland Lufthansa Group Business Services Sp. z o.o. Pełny etat
  • Overseeing day-to-day team operations and performance to achieve objectives in terms of timeliness and quality
  • Managing team resources and capacity
  • Delegating tasks and setting deadlines
  • Defining performance goals for team members and overseeing their professional development
  • Conducting yearly performance appraisals
  • Collaborating with stakeholders for operational excellence and client satisfaction
  • Proactively communicating risks and performance issues, along with elimination plans
  • Preparing standard reports for internal and customer needs, conducting KPI analysis
  • Performing various analyses for stakeholders
  • Leading or participating in client calls and workshops
  • Cooperating with Process Management to optimize client processes
  • Providing comprehensive training to new team members
  • Managing overtime hours
  • Administering Success Factor and Timesheet
  • Ensuring IT access and support for IT issues

* Responsibly handle all tasks assigned or delegated by supervisors

Perks: Free parking, flight privileges, support for relocation, employee events, hybrid working arrangements, flexible hours, development programs, health plan, lockers for cyclists/sports enthusiasts, shower facilities

  • Master/Bachelor degree or completion of at least 3rd year of studies
  • Minimum 5 years of experience in SSC/BPO services
  • Proficiency in German and English
  • Advanced MS Office skills
  • Expertise in Change Management
  • Strong people management and coaching abilities
  • Excellent communication, presentation, and cooperation skills
  • Analytical and problem-solving capabilities
  • Strong decision-making skills

* CV/Resume required

* Must have permission to work in Poland

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