Service Manager
1 tydzień temu
Skills
- Ability to manage and work in crisis, pressure and complex situations
- Communicates well in written, verbal and presentations. All in formal or informal situations
- Ability to understand and explain technical concepts to non-technical colleagues
- Ability to negotiate, influence, mediate and manage to prevent or resolve conflict situations
- Service oriented
- Process oriented
Requirements
- Familiar with ITIL processes and their definition, tools and implementation (Service Now)
- Experience with software project management / software release management
- Setting up application management services in a software services company;
- Service Manager/Service Delivery Manager role with over 4 years' experience
- Setting up hosting solutions for customers;
- Experience of Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks and security;
- The ability to work under pressure and handle stress
- Very good English skills (verbal and writing)
- Good German skills (verbal and writing) - must
- Flexible with travel - 30% of the time on average
- Please note: All work is conducted in English.
Dodano:
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