Performance / Service Level Manager

2 tygodni temu


Katowice, Silesia, Polska Vattenfall Pełny etat
Vattenfall IT - Performance / Service Level Manager

Vattenfall IT is a highly efficient organization managing IT Portfolio across different business areas in collaboration with Vattenfall IT Suppliers. The Assets & Suppliers department has been reinforced in recent years to support digitalization, ensure security compliance, and optimize costs effectively.

We are currently seeking a Performance / Service Level Manager to oversee performance and SLAs with suppliers for managed service contracts, such as Client Services and Network WAN Services.

What will you do?

  • Track Service Supplier performance and ensure service level alignment with market and business demands.
  • Establish service level/performance reporting.
  • Conduct regular service level reviews and manage Service Supplier performance relative to Service Levels.
  • Act as a point of escalation for any performance-related issues.
  • Collaborate with IT Finance/Controlling to analyze performance outcomes.
  • Participate in continuous improvement and benchmarking processes.

Location
Katowice/Gliwice or remote in Poland

Who are you?

  • Proven experience in Service Level / Performance Management, preferably in a Supplier context.
  • IT/technology background and understanding of financial processes.
  • Service Level / Performance Management certification.
  • ITIL 3.0 and higher certification.
  • Good knowledge of reporting systems and ITSM systems.
  • Ability to collaborate effectively with cross-functional teams.
  • Excellent communication, problem-solving, and collaboration skills.
  • Strategic thinking combined with a hands-on attitude.
  • Fluency in English.

You will report to the Manager of Assets & Suppliers department.

Our offer
We offer competitive compensation, a dynamic work environment, and the opportunity to work with top professionals. You will be part of a diverse team with support for personal and professional growth.

We look forward to your application



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