Performance / Service Level Manager
2 tygodni temu
Vattenfall IT is a highly efficient organization managing IT Portfolio across different business areas in collaboration with Vattenfall IT Suppliers. The Assets & Suppliers department has been reinforced in recent years to support digitalization, ensure security compliance, and optimize costs effectively.
We are currently seeking a Performance / Service Level Manager to oversee performance and SLAs with suppliers for managed service contracts, such as Client Services and Network WAN Services.
What will you do?
- Track Service Supplier performance and ensure service level alignment with market and business demands.
- Establish service level/performance reporting.
- Conduct regular service level reviews and manage Service Supplier performance relative to Service Levels.
- Act as a point of escalation for any performance-related issues.
- Collaborate with IT Finance/Controlling to analyze performance outcomes.
- Participate in continuous improvement and benchmarking processes.
Location
Katowice/Gliwice or remote in Poland
Who are you?
- Proven experience in Service Level / Performance Management, preferably in a Supplier context.
- IT/technology background and understanding of financial processes.
- Service Level / Performance Management certification.
- ITIL 3.0 and higher certification.
- Good knowledge of reporting systems and ITSM systems.
- Ability to collaborate effectively with cross-functional teams.
- Excellent communication, problem-solving, and collaboration skills.
- Strategic thinking combined with a hands-on attitude.
- Fluency in English.
You will report to the Manager of Assets & Suppliers department.
Our offer
We offer competitive compensation, a dynamic work environment, and the opportunity to work with top professionals. You will be part of a diverse team with support for personal and professional growth.
We look forward to your application
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