Customer Support Representative with French

2 tygodni temu

Poznań, Greater Poland Conectys Pełny etat
Within your role, you will:
  • Offer customer support via phone, e-mail, or chat;
  • Answer & solve customers' inquiries & complaints by offering an accurate solution;
  • Follow predefined workflows & handle issues specific to each communication channel;
  • Respond to all customers' inquiries within given timescales and efficiently meet deadlines;
  • Take, register & solve notifications or complaints;
  • Update the database with all the details about each customer interaction;
  • Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

  • A B2/C1 level of French (both written & spoken);
  • A B2 level of English (both written & spoken);
  • Bachelor's degree or above;
  • Experience in Contact Center can be an advantage;
  • Patience, a strong sense of service and responsibility;
  • Excellent computer skills (MS Office);
  • Resilience under work pressure and smooth adaptation to customer's schedule.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

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